Baystate Restoration Group in Chicopee, Massachusetts 1013

Baystate Restoration Group

69 Gagne St, Chicopee, MA 01013

2.6 (5 reviews)

Overview:
Baystate Restoration Group is a water damage restoration service located in Chicopee, MA. They focus on providing prompt assistance for various water damage issues, ensuring customer satisfaction through effective communication and skilled service.

Services Provided:
– Water damage restoration
– Emergency response
– Assessment and cleanup
– Professional communication

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (413) 532-3473
Website: https://baystaterestorationgroup.com/

Customer Reviews and Sentiment:
Baystate Restoration Group has received mixed reviews across various platforms:
Google Reviews: 2.6 stars based on 5 reviews.

Positive feedback highlights their prompt response and effective work in emergency situations.

Examples of positive reviews include:
“I have been working with baystate restoration for weeks and I would say they are one of the best groups to work with.” – Joansellah Maak
“If anyone needs Restoration, please give them a call.” – Denise Converse

However, several negative reviews express concerns regarding unprofessional behavior and poor conduct by staff:
“One of their workers was very unprofessional on the phone. AVOID AT ALL COSTS!!” – Darren Goodman
“People get fired for being on their phones but some of the employees smoke being on the job site.” – Rocked XP

Review Summary:
Positive Sentiments: Fast response, quality work, professional communication during service.
Negative Sentiments: Unprofessional behavior of staff, lack of accountability.

Additional Ratings:
BirdEye: 2.6 stars based on 5 reviews, reflecting significant concerns regarding service quality and professionalism.
Total Lead Smart Rating: 3.2

Conclusion:
Baystate Restoration Group presents a challenging choice for water damage restoration services in Chicopee, MA, as they are noted for their quick response and effective work. However, potential customers should carefully consider the concerning feedback regarding staff professionalism before proceeding with their services.

Member Since August 2024

Listing Id 215062

Contact Info

69 Gagne St, Chicopee, MA 01013
(413) 532-3473
Lead Smart Rating :
3.2/10.0

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69 Gagne St, Chicopee, MA 01013

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Reviews

Darren Goodman

a month ago

One of their workers was very unprofessional on the phone. AVOID AT ALL COSTS!!

Mr Ortiz

2 months ago

Hey If One Day You See This Lmk I Got Videos Of Your Employees Smoking To And Offering Me Weed Gummy’s They Wanna Put Me In The Ground I Can Do The Same

Rocked XP

2 months ago

People get fire being on there phones but some of the employees smoke being on the job site but since no one says anything is cool and the worse part about is that these are the boss leaders embarrassing

Joansellah Maak

a year ago

I have been working with baystate restoration for weeks and I would say they are one of the best groups to work with.they did a fantastic job in my basement. They responded immediately to my call and began working on it when my basement flooded. I would wish to thank George for being ontop of the game making sure everything was done perfectly and in accordance with the time set.he would communicate every step of the way which I liked. The crew that worked with him were awesome ,professional and perfect in whatever they did.the cleaning and painting, flooring etc. was to par and my furniture was all taken care of with no damages to it. Well done baystate restoration groups I would use you guys again and even recommend you to someone else love you all.🥰🥰🥰🥰🥰🥰. Regards joansellah maak.

Denise Converse

2 years ago

Unfortunately I had water damage in my kitchen, one phone call to Baystate Restoration and got immediate response from them. They were here the next morning assessing the damage. Everyone I encountered was extremely courteous , including Dave Daviau. If anyone needs Restoration, please give them a call.