SERVPRO of Howard County

Lucille Hill

4 weeks ago

was very happy with the service came on time as specified very friendly job well done would definitely recommend to others New floor and bathroom looks great

LoisAnne Smith

2 months ago

the mitigation part of our servpro experience went very well. we have been waiting weeks for the restoration/rebuild but that is supposed to start soon. so i can only give a half of a review. just know that servpro has split their mitigation process from their restoration process. hopefully the next part will go just as well as the first.

Robyn Sadler

2 months ago

Jay and Josh were wonderful

Hulusi Cinar

2 months ago

My basement got flooded while I was traveling overseas. After a failed sump pump fix, I hired ServePro Howard County for water damage remediation. The technician Joseph came into the house and took care of everything. It took a couple days for complete drying. After the job, I was sent a detailed report with before and after pictures of all remediation steps done. Invoicing and payment over the phone was a breeze. I am very satisfied with the prompt and professional treatment by this company. I keep their contact handy on my fridge door.

Chris Mathews

2 months ago

I was impressed how quickly Servpro came out to take water out of my basement. They worked quickly and efficiently. The techs that I worked with were very professional. I was a little frustrated that it was so difficult to get an answer to how much things cost. There is a lot of specialization and it doesn’t seem one department talks to another. It was easy for them to work with my insurance, so the cost didn’t end up being that critical. However, if insurance hadn’t covered the damages I would have had more frustration with that.

Kacie Craven

2 months ago

After a devastating house fire in July, we didn’t know where to start or how to even get the rebuild process going. Kevin walked us through every step of the process and kept us included on every decision made. Turning our horrible turn of events into our dream home with little to no hassle! We couldn’t be more thankful and happy to have Kevin as our project manager. He took everything we explained that we wanted and made it happen! Thank you so much

Mardell Walrath

4 months ago

We contracted Servpro for a major bathroom project. From start to completion we were treated respectfully and our job had highly professional management. Each team from tile to electrical and all the in between were stellar at their crafts . We have the bathroom we always desired, and we will have more projects with servpro in the future. Don’t sleep on Servpro!!

Ellsworth Lutz

6 months ago

A hot water leak went unnoticed until wet spots began appearing on the carpet in an adjoining room. We called SERVPRO which dispatched a clean up crew one day after a new hot water weather was installed. The crew in two hours assessed the problem removed the wet carpet and removed a section of sheet rock which was water damaged. They installed five fans and a very large dehumidifier which dried the basement floor. A few days later they removed the fans and dehumidifier. The crew worked fast and were very professional in their treated of our home.

Kevin Martin

6 months ago

Serv Pro’s customer responsiveness made unexpected home damage easier to handle. Direct communication via phone & text with management was very helpful. *Recommendation: create a portal to see updates in realtime to eliminate photos being sent back-&-forth and need for constant attention.

Cara Delauter

7 months ago

Our experience with Servpro was thorough and enjoyable. Always kept open lines of communication and after an awful flood, they really made things beautiful.