Overview:
PuroClean of Shreveport is a water damage restoration service located in Shreveport, LA. They specialize in handling emergencies related to water and fire damage, providing comprehensive restoration solutions to restore homes and businesses quickly and effectively.
Services Provided:
– Water damage restoration
– Fire damage restoration
– Mold remediation
– Carpet and flooring services
– Customer advocacy with insurance companies
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays
Contact Information:
Phone: (318) 284-5770
Website: https://damagerestorationshreveport.com/
Customer Reviews and Sentiment:
PuroClean of Shreveport has received highly positive reviews across various platforms:
Google Reviews: 4.9 stars based on 151 reviews.
Positive feedback highlights the company’s outstanding customer service, professionalism, and ability to ease the stress of difficult situations. Customers have expressed gratitude for the dedication of the staff in handling complex cases and advocating for them during insurance claims.
Examples of positive reviews include:
“From the time Puroclean was recommended… everything that I prayed for came to fruition.” – Jessica Vance
“Brad & Draidan were very prompt, friendly and professional.” – Stephanie Barry
“The professionalism of everybody at this company is outstanding.” – LeAnn Hodges
However, there was one significant complaint regarding a lack of communication and issues with the quality of work received, leading to customer dissatisfaction.
Negative sentiments were summarized in this review:
“PuroClean took over a job… saying things like short-staffed… do not want to ever talk to or see Mr. Dan Miller again.” – Tekina Pryor
Review Summary:
Positive Sentiments: Exceptional customer service, professionalism, effective communication, strong advocacy with insurance matters, and comprehensive restoration services.
Negative Sentiments: Issues with project management, communication failures, and concerns regarding workmanship.
Additional Ratings:
BirdEye: 4.9 stars based on 151 reviews, indicating a consistent pattern of customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited; however, there are no significant complaints noted.
Total Lead Smart Rating: 8.5
Conclusion:
PuroClean of Shreveport stands out as a reliable choice for water and fire damage restoration services in Shreveport, LA. Their commitment to customer service and professional standards has earned them high praise, although potential customers should consider the isolated negative feedback regarding project management before making a decision.
Member Since August 2024
Listing Id 228182