SERVPRO of Metairie

Liz Creel

3 weeks ago

When you have a fire in the middle of the night it is terrifying-especially when the fire is at a small historic hotel! Kevin answered the phone at 1am with a very calming demeanor. He assured me his team would be there first thing in the morning, and they were. It was like an army of ants moving with purpose (and giant green machines) throughout all three floors of my beloved building. They were kind, courteous, and happy to help. Kevin answered all my questions in our morning meeting and communicated clearly throughout the day. We were on a short time line to get back to business with multiple check-ins and a funeral celebration all happenng a mere 15 hours after calamity. Kevin assured me we would be company ready, and we were. He and his team returned Monday to assess the handful of rooms that were still off-line. They gave me great advice for the last little things to be done, and then they were gone. Thank you so much!!

M.A. REINA

2 months ago

A Tulane University building damaged by both fire and flooding of over 8 floors was remediated and restored by ServePro. My personal experience was working with Project Manager Christine Billiot. As part of a healthcare facility, the management and destruction of over 500 boxes containing private Information was required. Under Christine’s direction, the ServPro staff worked carefully to ensure all sensitive documents were handled confidentially. This process included multiple steps of identification, sorting, boxing, and coordination with secure transport. Working with Ms. Billiot was my pleasure! Her constant communication, attention to detail, patience, and efficiency made a stressful situation about as good as it gets! The task was overwhelming, but the results a true relief thanks to excellent project management!

Erika D

2 months ago

I couldn’t recommend enough! They were at our house within 2 hours of the flooding and got everything out and secure. They were true professionals. We are very appreciative of how well they treated us. Thank you!!!!

Chris Pryor

3 months ago

Ronnie and all the Servpro crew members were very helpful and extremely efficient in getting my house back in order. Everyone was courteous and worked hard to get the job completed quickly and were responsive to any questions or concerns that I had. I would definitely recommend Ronnie and Servpro.

Celeste Lopez

7 months ago

I had a very good experience with Serv Pro Metairie. All workers were very nice and professional and they did a good job with my water issues. Highly recommend them.

Adam Greenbaum

7 months ago

Following Hurricane Ida, our family partnered with the Serv Pro family; utilizing the complete ‘umbrella’ of services offered following a natural disaster. A component of this large rebuild project was the Pack Out/Pack Back. Many times it is those aspects of a project you take for granted that can cause the greatest headaches. However, I did want to take a moment to recognize Christina Billiot & her team for their impeccable handling of our home’s contents. But it was not just the care taken in handling our pieces, but the professionalism in which both sides of this puzzle were managed. While we had numerous distractions in our life at that time, Christina facilitated a smooth experience.

Joann Sims

7 months ago

Christina Billiot Content Manager is a very professional and reliable person.She went above and beyond to make sure I was very satisfied with delivery services of my personal items. Very prompt and accurate.I would recommend her services in the future to anyone who facing a disaster. I recommend Ms Billiot Content Manager with Serve Pro.She takes care of your needs and you will have a piece of mind.

Sara Clarke

7 months ago

Professional Friendly and fast.

Draeki Davis

8 months ago

Isaac and Blaine was wonderful, very respectful and professional

Joseph Robinson

8 months ago

Chrisitina Billiot (Content Manager) was very professional, informative and made my Experience great. She made sure our content was pack up well to prevent and breaks or lost of content. Thanks so much.