SERVPRO of Bourbon, Clark, Harrison & Montgomery Counties in Winchester, Kentucky 40391

SERVPRO of Bourbon, Clark, Harrison & Montgomery Counties

625 Tech Dr, Winchester, KY 40391

4.6 (5 reviews)

Overview:
SERVPRO of Bourbon, Clark, Harrison & Montgomery Counties is a water damage restoration service located in Winchester, KY. The company specializes in restoring properties affected by water and smoke damage, providing efficient and timely service to its clients.

Services Provided:
– Water damage restoration
– Smoke damage restoration
– Cleaning services

Hours of Operation:
Monday to Saturday 8 AM to 5 PM

Contact Information:
Phone: (859) 759-0034
Website: http://www.servprobourbonclarkharrisonmontgomerycounties.com/

Customer Reviews and Sentiment:
Overall, the company has a rating of 4.6 stars based on 5 reviews on Google.

Positive feedback highlights the company’s responsiveness, professionalism, and effectiveness. Customers have noted reliable communication and timely service.

Examples of positive reviews include:
“Servpro has been great to work with. The rep Renae Sears is very helpful and caring.” – Sdb Sdb
“They always get back with us in a timely manner and we have not had a single complaint on any of the repairs they have completed.” – Tabitha Crowe

However, a complaint highlighted issues with accountability, particularly concerning lost clothing and inadequate cleaning following smoke damage.

Negative feedback mentions:
“The cleaning was just ok… What was really disappointing is that our clothes were sent to a dry cleaner… not even half of our clothing was returned.” – Amie Fryman

Review Summary:
Positive Sentiments: Professionalism, timely communication, helpful staff, effective service.
Negative Sentiments: Inadequate cleaning, issues with lost items, poor customer service response.

Additional Ratings:
Google Reviews: 4.6 stars based on 5 reviews, indicating a strong general satisfaction.
Total Lead Smart Rating: 7.5

Conclusion:
SERVPRO of Bourbon, Clark, Harrison & Montgomery Counties is a reputable choice for water damage restoration services in Winchester, KY. While many customers praise their efficiency and communication, potential clients should be cautious about the reported cleaning inadequacies and lost items.

Member Since August 2024

Listing Id 230761

Contact Info

625 Tech Dr, Winchester, KY 40391
(859) 759-0034
Lead Smart Rating :
7.5/10.0

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Listing location

625 Tech Dr, Winchester, KY 40391

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Reviews

amie fryman

2 years ago

The cleaning was just ok. The cleaners spent most of the time on their phones or outside smoking. Even my neighbor noticed them hanging out in the front yard a lot. What could have been finished in a few days was strung out over several weeks. Our issue was from smoke damage. Everything downstairs had smoke damage. Once we returned home, our feet were black from soot that was still on the floors. My upstairs bathroom was clean, that was nice, but I’d rather the downstairs where the damage was have been cleaned! What was really disappointing is that our clothes were sent to a dry cleaner… not even half of our clothing was returned. Thousands of dollars of clothing from my closet and my husbands, just gone. We were told to contact the cleaner they use. The cleaners responded with “I’ll call you back” over several phone calls. Never received a call back. No one took accountability for our missing things and no one could tell us where they were. When I tell you that my husband and I had to both buy a new wardrobe, I’m not exaggerating. Everything, just gone. Terrible experience and customer service. If you use this company, DO NOT let them take anything, especially clothing, from your home. You will not get it back.

Aanthony D

5 years ago

Excellent

Sdb Sdb

5 years ago

Servpro has been great to work with. The rep Renae Sears is very helpful and caring.

Tabitha Crowe

5 years ago

I work for State Farm and we personally use the SERVPRO team on many of our repairs for our insureds. They always get back with us in a timely manner and we have not had a single complaint on any of the repairs they have completed. Staff are friendly and keep us up to date on all their services offered.

Tyler Prince

5 years ago

Keeping business interruption to a minimum and going as usual is something we take seriously here at SERVPRO. I know my clients will be taken care of 24/7/365. From the owners to the technicians we are always here to help.