Protechs Restoration Inc.

Melinda Kuzdas

2 months ago

I am very disappointed with my experience with ProTechs. I called to schedule a carpet cleaning and was quoted by the office staff a price of 30 cents per square foot. At no time was any other price given. I calculated my total square footage of living room and small hallway and figured the price would be around $111.90. The technician came out, one hour later than what I was scheduled for, and completed the work. I asked the technician if I could make the payment at that time and he said he was only told to measure the space, that I could not make payment. Once I received the bill in the mail it showed a minimum job price of $250. I have been going in circles with protechs, unable to speak with anyone except the office staff, conveniently, and was told the bill would be lowered to $200. As a consumer, I have a problem with being charged a price much higher than what I was quoted. Three months later, I am still without answers and a bill due of $200. I am choosing to pay this bill because I have excellent credit, and I do not want anything to go to collections, although I want to make it clear that I am not in agreement with the billed amount. I am extremely disappointed with this experience and will not be recommending protech to anyone else.

Cassie H

a year ago

If I could give them less stars I would. Their services were extremely poor and unprofessional. They admitted to providing sub-par service due to demand and said my carpet did not need removed, only to find the mold under the carpet because they couldn’t do the job properly. Im so glad I didn’t take a word of their advice and went with my gut to have the carpet removed. They told me that they would check on the moisture levels daily and didn’t for 6 days! 6 days! No wonder there was mold, because they didn’t even remove the water! They also billed me wrong. And only after asking multiple times were they able to provide a line item cost breakdown to which I saw mistakes and had to fight to have taken off. Please do yourself a favor and scroll on to the next company for services even if it means not getting help in a flood or fire restoration. It will save you time, stress and money.

Toby Kennerk

a year ago

In June we took on water from a rain storm. I called Protechs per a recommendation from my insurance company. They arrived quickly. I spoke with the employee who came and she assured me they could dry my carpet and everything would be fine. They removed water with a machine and left the house with 15 large fans and 2 dehumidifiers. Day 2 house smells awful. Protechs never shows back up day 3 they arrive and spray some cleaner/deodorizer. remove old laminate and in the process damage my bar. Day 4 bring in a large heater wire into my breaker box put holes in my wall hanging plastic sheeting covering staircase. People it keeps going on and on After about 10 days I finally get them out of my home! pulled the carpet and replaced it for less than PROTECHS charged me $5729.17 to dry my carpet that I had to remove do to the smell. please consider someone else if you have water damage. They didn’t want to even give me a total! they wanted to keep ringing up the bill for my insurance company. needless to say my insurance company has vowed to never use these folks again as well! I have pictures of everything as well

Barb Richards

a year ago

This is the second time I have used Protechs and both times have been wonderful. They are the most reasonably price, they are quick, effective, keep you up to date on what is going on. Everyone was wonderful to deal with. I will always deal with Protechs. Thank you.

Deanna Schaefer

2 years ago

I can’t say enough about Pro -Techs and the excellent service they provide. With recent heavy storms in our area, we had 3 offices down without power causing basements to flood. Pro Techs got on it and got the job done!!! They are professional and experienced and treat you like family. Special kudos to Megan at the office. I’m sure they were getting overwhelmed with calls and people needing service but she was always calm, cool and collected. Also to Caleb our Project Manager. Great guy that made sure things happened. If you need water restoration services call Pro Techs. You will be glad you did. Thanks again Pro Techs Team!

Lori Sealscott

2 years ago

This company is very unprofessional. They will set up appointment to come out and then cancel the day of. THey have done this three times to us. You will regret if you schedule with this company.

Jacquie Downey

2 years ago

During the great power outage from the Storm that hit southwest Fort Wayne in June 2022 ended up losing power and had water in the basement. Made the call and they had a team out there within a few hours. The team was professional, nice, trustworthy and hard working! I would highly recommend them for any of your needs.

Colleen Fodrey

2 years ago

Protech’s made the most amazing transformation of my bathroom. It had mold on the walls and they gutted it all the way down to the studs cleaned everything and redid the bathroom beautifully adding a vent and pocket door so mold will not return. Super professional and a great price!

Nichole McCoy

2 years ago

I have used Protech before when my basement flooded years ago and received great service for a great price. This led me to using them for carpet cleaning almost yearly. Recently I was needing a last minute dryer vent cleaning because it was taking 3 hours to dry a load of laundry. They fit me in the schedule quickly, especially with the holidays. Once here, the 2 gentlemen noted that it wasn’t a cleaning that I needed but a pipe in the wall came apart. Not only did they clean the vent by they also ran to the closest town to get a new pipe and supplies to fix it, cut my dry wall, repaired the pipe, and replaced the dry wall with minimal follow up for me to do to finish the space they had to cut. I am beyond happy with their service. It is not often these days that u find a company and their employees that bend over backwards to do the job right, instead of just fixing it enough to get by. The 2 gentlemen were kind, professional and very thorough. Will definitely be using the company’s services again and hoping these 2 men receive compensation for a job well done.

Bad Review

2 years ago

I hired this group to clean out my attic and some minor work in the house on a budget. After dealing with the owner on a resolution, and then just doing the job myself to get it done right , I would NEVER hire, or do business with any of these jokes again. I wish I didn’t have to give a star as they are not even worth one. The ethics, and standards set forth by the owner of the company is a shame. Cleaning up sludge fits the professionalism that I received.