Excel Fire And Water Damage Restoration Services in McHenry, Illinois 60051

Excel Fire And Water Damage Restoration Services

4501 Giant Oak Dr, McHenry, IL 60051

5 (149 reviews)

Overview:
Excel Fire And Water Damage Restoration Services, located in McHenry, IL, specializes in water damage restoration. With a commitment to professionalism and efficiency, they have gained a strong reputation in the community for their restoration services.

Services Provided:
– Water damage restoration
– Mitigation
– Demolition services

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (866) 790-5456
Website: https://exceldryout.com/?utm_campaign=gmb&utm_content=listing&utm_medium=organic&utm_source=googlebusinessprofile

Customer Reviews and Sentiment:
Excel Fire And Water Damage Restoration Services has received a high rating of 5.0 stars based on 149 reviews.

Positive feedback emphasizes the company’s professionalism, quick service, and thorough communication during the remediation process.

Examples of positive reviews include:
“From the minute they were called in, ALL of the staff from excel has been outstanding to work with.” – Betty Hainsfurther
“They worked quickly and kept me updated every step of the way.” – Dani McCabe
“They were very nice and patiently explained every process.” – Kubat K

However, negative sentiments surfaced from a minority of customers concerning delays and unresolved issues, particularly regarding communication and customer service.

Examples of negative reviews include:
“They come in and demolition stuff… but then leave the job sit for months.” – Kim Neilson
“I wanted you to be aware of the disservice this company is doing to our community.” – Docuprint Forms

Review Summary:
Positive Sentiments: Professionalism, efficiency, clear communication, thorough service, and good clean-up.
Negative Sentiments: Delays in service completion, issues with communication, and unresolved complaints.

Additional Ratings:
Total Lead Smart Rating: 7.5/10

Conclusion:
Excel Fire And Water Damage Restoration Services is a reputable choice for water damage restoration in McHenry, IL, known for their professionalism and thoroughness in service. However, potential clients should consider the mixed feedback regarding delays and customer service before making their decision.

Member Since August 2024

Listing Id 222375

Contact Info

4501 Giant Oak Dr, McHenry, IL 60051
(866) 790-5456
Lead Smart Rating :
7.5/10.0

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Listing location

4501 Giant Oak Dr, McHenry, IL 60051

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Reviews

Betty Hainsfurther

a day ago

From the minute they were called in, ALL of the staff from excel has been outstanding to work with. They’re professional and efficient. I would highly recommend them.

Dani McCabe

3 days ago

Reid and his team did an absolutely great job in our basement. They worked quickly and kept me updated every step of the way.

Kim Neilson

4 days ago

This is the 2nd job Excel has done for me; both taking over FOUR months to complete. They come in and demolition stuff (aka mitigation) but then leave the job sit for months. They have asked me multiple times to take down my negative review with the promise of completing a part of the job; but still not finish. They still owe me my garage door opener and have held all my garage contents and tools ransom for over 4 months that I NEED to do my job. They sit in some mysterious Excel Vault I’m not told where they are or given access to my things. I would not trust this over promise underdeliver company with a garage; much less anything in your home! Especially when many of my daughters things were in our garage. Guess the men at Excel like stealing things from little girls. Says a LOT about who they are. Would not trust them around children either. Made my girls feel extremely uncomfortable.

Patricia Daly

a week ago

Thank you to Reid and crew. The situation at my home is stressful and they remained professional yet friendly. They explain what they were doing during the mitigation which was helpful in understanding.

Docuprint Forms

a week ago

This is the 2nd job Excel has done for me; both taking over FOUR months to complete. They come in and demolition stuff (aka mitigation) but then leave the job sit for months. They have asked me multiple times to take down my negative review with the promise of completing a part of the job; but still not finish. They still owe me my garage door opener and have held all my garage contents and tools ransom for over 4 months that I NEED to do my job. They sit in some mysterious Excel Vault I’m not told where they are or given access to my things unless I pay $33,000 when I never asked them to do that. They just did it. I’ve had to buy new tools, tennis rackets for my children’s sports, coolers, etc. Imagine the things you keep in your garage being taken from you for 5 months. I wanted you to be aware of the disservice this company is doing to our community and the only reason you don’t see more negative reviews is because they threaten customers to take them down. I would not trust this company with anything in your home!

Mark Coolidge

2 weeks ago

I am very impressed with the Excel Restoration team members who came to my house yesterday after I had experienced some water damage. Branden, Reed and Ruben were all very professional and thorough in their explanations to me.

Paul Slager

3 weeks ago

Very friendly

Kubat K

3 weeks ago

Jay and Juan are the best. They were very nice and patiently explained every process. Answered all my questions. They did a really good job and left the place very clean and nice

Linnea Ten Bruin

4 weeks ago

After the frustrating experience of the water damage, Alex and Jake were incredible. They put my mind at ease right away. They took charge and got the work done, while protecting everything in the surrounding area. I would recommend them anytime.

Robert Hendricksen

4 weeks ago

Quick and fair, they came recommended and am glad to use Rich and Team. I have used companies similar in other states, this a thousand times better.