Hawaii Water Damage Restoration LLC in Honolulu, Hawaii 96814

Hawaii Water Damage Restoration LLC

1050 Queen St, Honolulu, HI 96814

4.8 (40 reviews)

Overview:
Hawaii Water Damage Restoration LLC is a trusted water damage restoration service located in Honolulu, HI. The company specializes in restoring properties affected by water damage and mold, providing prompt and professional care to their clients.

Services Provided:
– Water damage restoration
– Mold removal
– Property restoration
– Drying services

Hours of Operation:
Monday to Sunday: 24/7

Contact Information:
Phone: (808) 330-6212
Website: https://hawaiiwaterdamagerestoration.com/

Customer Reviews and Sentiment:
Hawaii Water Damage Restoration LLC boasts an impressive 4.8 stars based on 40 reviews across various platforms, reflecting a strong level of customer satisfaction.

Positive feedback highlights the team’s professionalism, responsiveness, and high-quality restoration work. Customers have specifically praised their efficiency and the thoroughness of their service.

Examples of positive reviews include:
“Mac was awesome he made sure he covered all his bases with my place.” – Bebe Briggs
“Hawaii Water Damage Restoration was a game-changer for my property restoration needs.” – Kieran Neal
“Top-notch service in a timely manner.” – Tabitha Christensen

However, a complaint indicates issues with communication, specifically regarding missed calls and a lack of response during a critical time, leading to a negative experience for that customer.

Negative feedback mentions a lack of responsiveness:
“I tried calling four times over the course of two days–never answered.” – James Ward

Review Summary:
Positive Sentiments: Professionalism, quick response times, high-quality restoration, detailed work, and reliability.
Negative Sentiments: Communication issues and unresponsive phone service during urgent requests.

Additional Ratings:
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).
Total Lead Smart Rating: 8.2

Conclusion:
Hawaii Water Damage Restoration LLC appears to be a reliable choice for water damage and mold restoration services in Honolulu, HI, particularly noted for their professionalism and efficient response to service requests. However, potential customers should consider the communication issues reported by some clients before making a decision.

Member Since August 2024

Listing Id 219411

Contact Info

1050 Queen St, Honolulu, HI 96814
(808) 330-6212
Lead Smart Rating :
8.2/10.0

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1050 Queen St, Honolulu, HI 96814

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Reviews

Aaron Tamura-Sato

a day ago

Fast response to a leaking water heater and a polite and professional staff who came to dry the area.

Bebe Briggs

3 weeks ago

Mac was awesome he made sure he covered all his bases with my place. They got the mold out, and all water damage in a good amount of time. They restored my floors, baseboards and walls even better than before. I would totally use them again!! Thanks Mac you’re awesome! And great at what you do!

Gordon Goo

3 weeks ago

Fast service and took care of the problem no complaints

Kieran Neal

a month ago

Hawaii Water Damage Restoration was a game-changer for my property restoration needs. Marcos and his team were efficient, reliable, and knew exactly what they were doing. I am impressed by their professionalism and attention to detail.

Meredith Castillo

a month ago

I can’t speak highly enough of Hawaii Water Damage Restoration! Marcos and his team were efficient, reliable and knowledgeable in addressing the water damage in my home. I am extremely satisfied with the result and would recommend their services to anyone in need.

Penny Kennedy

a month ago

Thanks to Marcos and his excellent crew at Hawaii Water Damage Restoration, my property was restored with care and precision. Their knowledge and professionalism truly set them apart. I’m grateful for their dedication to the job.

Tabitha Christensen

a month ago

Hawaii Water Damage Restoration provided top-notch service in a timely manner. The workers were friendly and hardworking and Marcos was very responsive throughout the process. I wouldn’t hesitate to recommend them for any water or mold damage restoration needs.

James Ward

a month ago

Undependable! I tried calling four times over the course of two days–never answered. I left two voice mails on separate days, no call back. I wanted their service, but not anymore. A supposed 24/7 company who never picks up the phone is dishonest and unreliable when not speedily returning missed calls and voice mails. I thought I’d use them for a major water leak in the kitchen because they were helping my downstairs neighbor. Guess what I just leaned? My neighbor even had trouble getting a hold of them (I’m wondering why even recommended these guys if they were that slow with him). Oh well, I’m over it. My advice: LOOK ELSEWHERE. I called SERVPRO of Kailua and they answered right away and were ready to come to my home ASSP. That’s what I expect from a water mitigation company. —– UPDATE: How dare you accuse me of a fake review. Your company simply wasn’t available after multiple calls. Maybe you’re systems have issues. I had a very real water leak and spent a very real $40,000 dollars on the ensuing remodel. Call and ask SERVPRO of Kailua who did answer their phone and got the project.

Juan Trujillo

2 months ago

Highly recommend Hawaii Water Damage Restoration. Marcos and his Staff were very knowledgeable on determining where the problem was coming from, but also had a solution instantly. Worked at a proficient pace, and very productive, they knew exactly what they were doing, don’t know what would have happen to my jobsite if I never had called. Marcos and his team are the true definition of Professionals.!!

Oscar Libed

2 months ago

Marcos was very responsive in the whole process and will refer his company for future business.