Jenkins Restorations in Norcross, Georgia 30093

Jenkins Restorations

4025 Steve Reynolds Blvd suite 100, Norcross, GA 30093

4.6 (305 reviews)

Overview:
Jenkins Restorations is a water damage restoration service based in Norcross, Georgia. The company specializes in restoring properties affected by water damage, providing prompt and professional services to its clients.

Services Provided:
– Water damage restoration
– Leak repair
– Professional cleanup
– Prompt service
– Customer support throughout the restoration process

Hours of Operation:
Monday to Saturday 8 AM to 5 PM

Contact Information:
Phone: (770) 538-1335
Website: https://jenkinsrestorations.com/atlanta-georgia/?utm_source=Google+my+Business&utm_medium=Organic+Search&utm_campaign=GMB+Atlanta

Customer Reviews and Sentiment:
Jenkins Restorations has received predominantly positive reviews across various platforms:

Google Reviews: 4.6 stars based on 305 reviews.

Positive feedback emphasizes the company’s professionalism, promptness, and effective communication. Customers appreciate the thoroughness and respectful service provided by the team.

Examples of positive reviews include:
“Stephen stayed in contact with me regularly… overall great experience!” – Leona Clark
“Ryan, Robert, Mike, Stephen… did an excellent job… HIGHLY recommend Jenkins Team!” – Melodee Christensen
“Stephen and his crew were absolutely amazing!” – Demi Pinaula

However, there are negative sentiments as well, with some clients expressing dissatisfaction with communication and unresolved issues.

For instance:
“Horrible experience… I would never use this company again nor would I recommend them to anyone.” – Paige Hill

Review Summary:
Positive Sentiments: Professional service, prompt response, effective restoration, thorough cleanup, good communication.
Negative Sentiments: Issues with communication, unresolved repair problems, customer dissatisfaction.

Additional Ratings:
BirdEye: 4.6 stars based on 305 reviews, indicating overall customer satisfaction but also reflecting some notable complaints.
Total Lead Smart Rating: 7.2/10

Conclusion:
Jenkins Restorations appears to be a reliable choice for water damage restoration services in Norcross, GA, with many clients praising the prompt and professional service. Nevertheless, potential customers should be aware of the mixed reviews and some unresolved complaint issues before making a decision.

Member Since August 2024

Listing Id 224121

Contact Info

4025 Steve Reynolds Blvd suite 100, Norcross, GA 30093
(770) 538-1335
Lead Smart Rating :
7.2/10.0

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4025 Steve Reynolds Blvd suite 100, Norcross, GA 30093

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Reviews

Leona Clark

a week ago

Stephen stayed in contact with me regularly and walked me through every step of the restoration process. He was very respectful and personable and I just had an overall great experience with him and his crew member Mark.

Terri Lynn Lewis

a month ago

Stephen provided prompt and professional service!

Elle Dean

a month ago

Can’t drive. Don’t use signals or watch where they’re going.

Melodee Christensen

a month ago

Ryan, Robert, Mike, Stephen, Derrian, Mark & Justin did an excellent job on our kitchen sink leak that that affected our lower level ceiling. Ryan answered my text immediately even though on vacation, the rest of the Team came in quickly, professionally, CLEANED UP!!! Like nothing ever happened! Thank you so much, HIGHLY recommend Jenkins Team!

Demi Pinaula

2 months ago

Stephen and his crew were absolutely amazing! They worked around my busy schedule and got the job DONE! Thanks again guys

Andrea Katicic

2 months ago

Stephen and his crew were great. They came out the same day and worked hard to get everything done. Really appreciate your hard work!

Nicholas Papadakis

2 months ago

Stephen was very helpful and prompt on his appointment

Elguapo Es Aqui

3 months ago

Came and did what needed to be done in a timely manner. Master bathroom tub was leaking in the garage. Made a call and they were there the same day handling the problem.

rosalyn Tullis

3 months ago

Awesome job… Steven & AJ was great….came to my house as scheduled and on time … showed their commitment and concerns about getting my house restored… before they would leave they made sure that all my concerns were fulfilled ..if anything else they could do…not to hesitate to call if I needed . Thanks guys

Paige Hill

4 months ago

Horrible experience. We hired Jenkins to repair our roof and repaint our master bathroom ceiling where it was leaking. The salesperson said it was a broken seal, and the workers came to reseal. Less than a week later our bathroom ceiling was leaking again. I immediately emailed. No response the first business day. I emailed again and two days later, someone with the company who had actually done the repair called me and said the actual problem was something else- a cracked pipe boot for one of the ventilation pipes. He said he had told the company that it was going to leak again, and they said to go ahead and just complete the work order. So they never fixed the problem. I immediately called the salesperson. Again no response. Researched the branch manager and copied him on an email to our salesperson. He finally called, took zero responsibility, and said we would have to pay more to do the repair of the cracked boot. I again asked to speak to his manager. I emailed the manager. Never heard one word from him (Rob). At this point we had zero faith in this company and took our business elsewhere. I would never use this company again nor would I recommend them to anyone. We were out over $1,300 with them with zero resolution to the issue. Shameful.