Capital Restoration Services of Atlanta

T. Anderson

21 hours ago

Capital has done a great job on several of my projects.

Katherine Giles

3 days ago

My water heater burst in my basement and I called Capital and they were out in such a timely manner. They extracted the water that was left as well as dried out my home. I was so impressed I used them on the reconstruction side. The process was super smooth. Highly recommend.

Karen Frazier

2 months ago

Thank you Brett and Nick with Capital Restoration. In the time of disaster, your company was a lifesaver. I appreciate all of your hard work and dedication that you put into getting my home back together.

Rebecca Christensen

5 months ago

Pros: -When our home flooded, they worked fast to do mediation and get it dry -They worked quickly and efficiently Cons: -We had to follow up so many times after the initial mediation to get anything done. We ended up finding another company to do our rebuild because after waiting and following up for three weeks, there were still no plans to fix it -They don’t give estimates on how much you’ll be paying if insurance doesn’t cover it, and it’s expensive -They weren’t very thorough in finding the source of all the water damage in our house -They set up appointments to call or come over, then don’t show up for sometimes hours, sometimes days. No matter who we communicated with, they hid behind the excuse of “I’ve been in meetings all day,” even though they were the ones who set up the appointment. They did not respect our time. Even when interacting with supervisors, our time was not respected. We were left constantly waiting around without communication. TL;DR: If you go with them, follow up early and often, or nothing will get done. It’s so expensive if you have to pay out of pocket. High quality work.

Rebecca Lawson

6 months ago

Our community was hit by Hurricane Ian and we were so blessed to have Capital Restoration come in so quickly to assist our community in the cleanup process. I am writing to thank all of you for the quality of service provided by your company. We sincerely appreciate your effort, gracious customer service and the level of detail and accountability you have demonstrated on our project.

Jared Adams

8 months ago

We flooded our first floor and State Farm assigned Capital Restoration as our contractor to replace our flooring (some before and after photos attached). Capital did an exceptional job! Jeff was our first point of contact and he was excellent. He was attentive to our needs and concerns in getting a quote to SF. Brett was the point of contact for the flooring job. He was exceptional, great communication, very professional, so easy to work with. Happy to have this tough time behind us and so glad we had Capital Restoration as our contractor.

Allison Pearson

9 months ago

If I could rate with 0 starts I would. The 1 star goes 100% to the mitigation team, which was actually great to work with. The restoration team was a complete joke. Our project manager was a young kid who had absolutely no idea what he was doing. On top of mathematical errors, ordering and installing the wrong flooring (vinyl instead of laminate- huge difference), and incorrectly installing our kitchen island , his communication was childish and unprofessional. He often clapped back at us for calling him out on his errors with short and grammatically incorrect responses. We still aren’t sure if the errors were out of pure incompetence or trying to scam us and our insurance provider. Not sure which is worse. When we asked to speak with his supervisor, we were shocked to find out it was his mother. This dynamic of a mother-son team is incredibly unprofessional and does not work when things go poorly, as they did here. Needless to say, we terminated our relationship with Capital Restoration before they could do any more damage to our home.

Russ Kellar

a year ago

I worked with Carry Woods and his crew of technicians. Carry was extremely professional and kept me up-to-date on the status of the clean up. I would absolutely recommend this business if you need water mitigation (and I hope you don’t) and especially Carry

kaitlyn young

a year ago

Used Capital with my insurance claim (water damage: flooring & ceiling needed to be removed and replaced) and very happy with the work done. Nevel came out to estimate the damage and managed the demo team, and Tim managed the repair/remodel crew. Both were very professional, punctual and polite. Both were responsive and gave accurate information to manage expectations during a long process.I think both gentleman did everything they could to make the process as painless as possible. While working with insurance claims is rarely an enjoyable process, I think the Capital team went above and beyond to make the ordeal as pleasant as possible. I am glad I trusted Capital to handle my insurance claim work. Would recommend. I was pleased with both the personnel involved and the work performed.

John K

a year ago

They don’t ever show up when they say they will. Communication is key and it’s hard to trust people with poor communication. Regardless what personal matters you have going on there needs to be a level of professionalism in a business and structured company. This is not one of them. They are quick to accept a job and help with water removal but restoration is what they do not care at all about. A lot of promises made initially and then no following through with any of the actually promises. Highly disappointed and extremely frustrated with this company. I don’t know how I could recommend this place to anybody to be honest.