Overview:
The Big Three Corporation is a water damage restoration service located in Macon, GA. They specialize in addressing water damage and mold removal issues, providing professional and efficient services aimed at restoring homes to their pre-damage condition.
Services Provided:
– Water damage restoration
– Mold remediation
– Insurance claim assistance
– Home inspections
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (478) 259-2240
Website: https://www.thebigthreecorporation.com/
Customer Reviews and Sentiment:
The Big Three Corporation has received a mix of feedback from customers:
Google Reviews: 4.8 stars based on 31 reviews.
Positive feedback highlights the professionalism, knowledge, and thoroughness of their staff, particularly Michael Jackson. Clients have praised the company’s efficiency in resolving mold and water damage issues, as well as their exceptional customer service.
Examples of positive reviews include:
“Michael was excellent, professional, courteous, nice, kind, helpful, informative, honest…” – Vickie Curry
“Mr. Jackson is very knowledgeable about mold and mold remediation…” – JAMES PATTERSON
“They look out for their customers!” – Brandon Cruze
However, there is notable negative feedback mentioning poor communication and unprofessional behavior. A specific incident involved a customer feeling disrespected during a phone call regarding their service results, leading to dissatisfaction.
Negative feedback example:
“…rude, hung up in my face and kept saying if you a client of jay barnes then I have no business talking to you…” – Mic Check
Review Summary:
Positive Sentiments: Professional service, thorough and knowledgeable staff, effective problem resolution, excellent customer care, and commitment to client satisfaction.
Negative Sentiments: Issues with communication, particularly around follow-ups and handling customer inquiries.
Additional Ratings:
BirdEye: 4.8 stars based on 31 reviews, indicating high levels of customer satisfaction despite occasional complaints.
Better Business Bureau (BBB): The company’s profile is present but no rating is available.
Total Lead Smart Rating: 8.0
Conclusion:
The Big Three Corporation is regarded as a reliable choice for water damage restoration and mold remediation services in Macon, GA, typically noted for their professionalism and effective service delivery. However, potential clients should be aware of instances of customer service lapses that could affect their experience.
Member Since August 2024
Listing Id 222011