ACC Restoration in Augusta, Georgia 30906

ACC Restoration

3026 Deans Bridge Rd Suite A, Augusta, GA 30906

4.9 (81 reviews)

Overview:
ACC Restoration is a water damage restoration service located in Augusta, Georgia. Known for its high-quality customer service, the company specializes in restoring properties affected by water damage and also provides additional services such as carpet cleaning and air duct cleaning.

Services Provided:
– Water damage restoration
– Carpet cleaning
– Air duct cleaning
– Customer service and consultation

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (706) 306-9494
Website: https://goaccrestoration.com/

Customer Reviews and Sentiment:
ACC Restoration has maintained a strong reputation with a rating of 4.9 stars based on 81 reviews.

Positive feedback emphasizes the company’s professionalism, efficiency, and excellent customer service. Customers have expressed satisfaction with the thoroughness of the work provided and the helpfulness of the staff.

Examples of positive reviews include:
“Jeremiah and Chris did an excellent job. They were very thorough and had great customer service!” – Rob Bierly
“Customer Service with the technician was superb. Highly recommend them.” – Tina Wiley
“I am absolutely thrilled with the exceptional air duct cleaning service!” – Trip Daddy

Negative feedback highlights an incident involving reckless driving by a company vehicle, leading to customer dissatisfaction and unresolved complaints regarding reimbursement.

Example of negative review:
“They have drivers that drive EXTREMELY reckless… I think it is around the 19-second mark where you see the company car cut lane(s) of traffic and almost hit me.” – Otheah Young

Review Summary:
Positive Sentiments: High-quality workmanship, thorough service, excellent customer service, and positive impact on air quality and home environment.
Negative Sentiments: Issues with reckless driving by staff and unresolved compensation claims.

Additional Ratings:
BirdEye: 4.9 stars based on 81 reviews, indicating strong customer satisfaction.
Better Business Bureau (BBB): Not available.

Total Lead Smart Rating: 8.3

Conclusion:
ACC Restoration appears to be a trustworthy choice for water damage restoration and related services in Augusta, GA. The company is praised for its reliable customer service and high-quality work. However, potential clients should be aware of the negative feedback concerning driving conduct and unresolved complaints that may affect their experience.

Member Since August 2024

Listing Id 212822

Contact Info

3026 Deans Bridge Rd Suite A, Augusta, GA 30906
(706) 306-9494
Lead Smart Rating :
8.3/10.0

Get A Quote Claim

Listing location

3026 Deans Bridge Rd Suite A, Augusta, GA 30906

Get Direction

Reviews

Latrease Reddick

2 weeks ago

Excellent service!!

Rob Bierly

a month ago

Jeremiah and Chris did an excellent job. They were very thorough and had great customer service!

Fannie Cunningham

a month ago

Jeremiah and Chris did an awesome job. We were highly pleased with their work. Thank you

Tina Wiley

2 months ago

My experience with ACC Restoration was awesome. Customer Service with the technician was superb. Highly recommend them.

Otheah Young

2 months ago

They have drivers that drive EXTREMELY reckless and have no care in the world, and neither does the owner. I am a diabetic and one of the drivers almost crashed into me that I had to hit my brakes and cause my groceries to fall into the floor along with my insulin shots and heavy stuff ended up falling on top of my insulin and busting all of it. I have pictures and video of the driver driving careless that I shared with the owner also. The driver cut traffic off almost t-bones me and NOTHING. The owner says he will reimburse me for my meds since my insurance won’t pay twice for it, and insulin is expensive, and here we are 4 weeks later and NOTHING. He blames his customers cause he says they don’t pay their bills when he does the work, so he doesn’t have the money. The company car is clearly labeled, and I am driving the black Challenger in the video. I think it is around the 19-second mark where you see the company car cut lane(s) of traffic and almost hit me and this video has been slowed down. How can you be professional in your business when you allow this to happen as repensentation of your business and then you don’t handle or resolve the situation you just sweep it under the rug and blame your customers. Make it make sense. Hmm

Mathias Cavanaugh

2 months ago

Matilda Torres answered all my questions while providing efficient and accurate information on services rendered. She is truly an asset to the ACC Restoration company and I will recommend everyone who needs quality water damage restoration services to use ACC.

Owen Simpson

2 months ago

My experience with ACC restoration is pretty good

Jake

2 months ago

Great place to order carpet cleaning!

Canisha Irvin

2 months ago

They did a really good job cleaning my carpet. Customer service is definitely top tier.

Trip Daddy

2 months ago

I am absolutely thrilled with the exceptional air duct cleaning service provided by ACC Restoration! From start to finish, their team exceeded all expectations. Not only did they expertly clean every nook and cranny of my air duct system, but they also got to the vents by moving furniture to ensure a thorough job as they said they would. The difference in air quality is truly remarkable, and I can already sense a positive change in my home environment. Their attention to detail and dedication to customer satisfaction are truly commendable. I highly recommend ACC Restoration to anyone in need of top-notch air duct cleaning services!