SERVPRO of Brandon / North Riverview in Riverview, Florida 33578

SERVPRO of Brandon / North Riverview

6528 US-301 Building 109, Riverview, FL 33578

4.8 (154 reviews)

Overview:
SERVPRO of Brandon / North Riverview is a water damage restoration service based in Riverview, Florida. The company specializes in mitigating damage caused by water events, ensuring that homes and businesses return to their pre-loss conditions.

Services Provided:
Water damage restoration, damage assessment, mold remediation, repair coordination, and customer support.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (813) 741-3473
Website: https://www.servpro.com/locations/fl/servpro-of-brandon-north-riverview?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Brandon / North Riverview has an overall positive rating of 4.8 stars based on 154 reviews.

Positive feedback highlights the company’s knowledgeable and professional staff, with particular praise for the responsiveness and efficiency of their team members.

Examples of positive reviews include:
“Marcos did a great job assessing recent water damage… very knowledgeable and helpful.” – Kristen Ruddy
“Very impressed with the knowledge and professionalism… quite a gentleman.” – elsie diel
“Alex and Devin were incredible… they explained what they were doing every time they had to come to my house.” – Stacey DeVeaux

However, some negative feedback points to issues such as lack of transparency in pricing and inadequate final cleanup, leading to customer dissatisfaction.

Examples of negative reviews include:
“No transparency!!!! They’re not real clear when they give you the initial price…” – Shawn Smith
“Servpro of Brandon/Riverview ruined the interior of my home… ignoring their responsibility.” – b “Buree” f

Review Summary:
Positive Sentiments: Professionalism, responsiveness, knowledgeable staff, thorough assessment and remediation, and excellent customer support.
Negative Sentiments: Lack of transparency in pricing, issues with final restoration quality, and unresolved customer complaints.

Additional Ratings:
BirdEye: 4.8 stars based on 154 reviews, reflecting strong customer satisfaction with some negative experiences.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been at least one complaint regarding inadequate service response but the details are unverified.

Total Lead Smart Rating: 7.8

Conclusion:
SERVPRO of Brandon / North Riverview is a solid choice for water damage restoration services in Riverview, FL, recognized for their knowledgeable staff and effective service. However, prospective customers should be aware of a few complaints regarding transparency and restoration quality, which may warrant further inquiry before initiating service.

Member Since August 2024

Listing Id 226706

Contact Info

6528 US-301 Building 109, Riverview, FL 33578
(813) 741-3473
Lead Smart Rating :
7.8/10.0

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6528 US-301 Building 109, Riverview, FL 33578

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Reviews

Shawn Smith

3 weeks ago

No transparency !!!! They’re not real clear when they give you the initial price that it’s only for the cleanup or demo, it doesn’t cover restoration. To pay by credit card there is a 4.5% service fee. I constantly had to call about final bill and restoration. you are better off finding a company who does all the work and is more transparent.

Kristen Ruddy

a month ago

Marcos did a great job assessing recent water damage. He’s very knowledgeable and helpful.

Lakesha Tolliver

a month ago

Marcos did an awesome job assessing potential water damage. He leverage a tool to determine the exact areas and measurements of damage. Very patient and kind. Thanks for coming out so fast.

elsie diel

a month ago

I was very impressed with the knowledge and professionalism Marcos demonstrated in the mitigation process. He is quite a gentleman.

Beverly Thompson

3 months ago

Professional, courteous, cheerful, caring helpful, prompt , uplifting, efficient, Great asset to your company, I give them 💯 endorsement. Thanks for helping my family. Sheila, Ben, Levi, Devin, Juana, and Jeremy thanks so much, we are greatful. …

Tosha W

4 months ago

Frank is the best manager ever!

b “Buree” f

4 months ago

Servpro of Brandon/Riverview ruined the interior of my home. Remediated my home for water damage due to my washer/dryer and then turned it over to their contractors. Contractors called to say they couldn’t put the house back together because there was mold on the ceiling so they weren’t sure it was safe to proceed. When we entered the home, discovered the entire home was riddled with mold in every wall when it was isolated to a wall adjoining a bedroom/kitchen when we first started. Cost us a large amount of money to have another mold contractor gut the whole home/clean up their mess and they’re ignoring their responsibility. Contacted the Operations manager Frank, filed a complaint with their corporate office and have heard nothing regarding making us whole after all of this. We lost our home for 2 years, had to take out a substantial loan to gut and rebuild the entire home and had to throw out/replace all of our appliances. Their tag line was, it’ll be like we were never there, I guess that’s true, they figured out how to make it worse, as if they were never there.

Regina Carrington

5 months ago

Manager Frank Hernandez was great to work with. I was working with him and his team remotely. I would highly recommend this office.

Stacey DeVeaux

6 months ago

Alex and Devin were incredible. Alex started the process of getting my leak under control. Devin finished the work. Both were so professional and immediately put me at ease that the problem would be fixed. They explained what they were doing every time they had to come to my house. Routinely checked on the progress and made a stressful situation a little less stressful. I would definitely recommend them to anyone.

Tino Mathew

9 months ago

Thank you Ben, Mario,Devin and the rest of the team you were awesome! Thank you sevpro team for explaining the process, being on time and making the entire process smooth!