SERVPRO of Downtown and North Pensacola

Overview:
SERVPRO of Downtown and North Pensacola is a water damage restoration service based in Pensacola, FL. The company specializes in providing quick, professional restoration services for various types of water damage, with a focus on customer satisfaction and timely response.

Services Provided:
– Water damage restoration
– Damage assessment
– Cleanup and drying services
– Professional consultations
– Emergency services

Hours of Operation:
Monday to Sunday: 24 hours

Contact Information:
Phone: (850) 696-6061
Website: https://www.servpro.com/locations/fl/servpro-of-downtown-and-north-pensacola?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Downtown and North Pensacola has received a mixture of feedback from its customers:

Google Reviews: 4.8 stars based on 58 reviews.

Positive sentiments highlight the company’s professionalism, promptness, and thoroughness in addressing water damage issues, with an emphasis on the respectful treatment of customers’ belongings.

Examples of positive reviews include:
“Servpro did a great job and quickly packed up my things and really stepped up…” – Cindy Watkins
“David, Sr. and David, Jr. were very professional, knowledgeable and experienced…” – Diane Price
“Would definitely use them again. Very professional and efficient.” – Sean Claypool

Negative sentiments primarily concern communication issues and follow-through on commitments, with at least one customer expressing frustration over a lack of response.

Examples of negative reviews include:
“Called a week ago… Never heard out of that person.” – Justin Smith
“…they failed to follow through and made several excuses.” – Justin Smith

Review Summary:
Positive Sentiments: Professionalism, efficiency, respectfulness, thorough cleanup, and strong customer service.
Negative Sentiments: Communication delays and inconsistency in service follow-up.

Additional Ratings:
BirdEye: 4.8 stars based on 58 reviews, indicating high customer satisfaction despite occasional communication issues.
Total Lead Smart Rating: 7.5

Conclusion:
SERVPRO of Downtown and North Pensacola appears to be a reliable option for water damage restoration services in Pensacola, FL. They are recognized for their professionalism and comprehensive service delivery. However, potential customers should be aware of the noted communication challenges and ensure clear expectations from the outset.