Mountain States Restoration | Water Damage Restoration Pueblo

Lorraine Melgosa

6 months ago

Josie Martinez, Pueblo, CO, the State Farm adjuster on my claim recommended I call Mountains States for restoration on my commercial building. Joe Hockett came on 9/23/22 and did an inspection and said he would only send the estimate to Josie Martinez, not to me (even though I called him and I am the insured). In multiple emails to Josie Martinez over the course of the next FIVE months, I asked if she had received the estimate from Joe Hockett. No response. She finally had to come back to the building and when I asked her in person, she just said something to the effect of Joe didn’t have time for the project. Today, 1/19/24 I called Mountain States and they confirmed he did not do estimate. It would have been nice of Josie Martinez or Mountain States let me know immediately. 25 months after my roof blew off, I am still fighting with Josie Martinez and State Farm to pay for all the damages. I would not recommend doing business with a contractor who is tight with adjusters and therefore do not recommend Mountain States Restoration or State Farm/Josie Martinez for that matter.

Zulema Placensio Lane

8 months ago

I wanted to give a huge shout out to all the folks at Mountain States Restoration. We recently had water damage on our ceiling. The repairs and restoration work done looks absolutely Amazing. They were the nicest people I’d ever met and communicated everything I needed to know. As I was ignorant to this entire process, we could not be happier with the work done. I can honestly say our living room, dining room, and spare room looks brand new. I highly recommend if you need any work done, these are the folks to call. The first two pictures are before the last two pictures are after.

S P

a year ago

My experience with this company was horrible. First Joe came out due to standing water in the dining area and standing water in the basement. Not honest on his report as he told me he found little mold when he pulled the baseboard in the dining area. Then pointed out and said “if you need ammunition” this was in the linen closet and hall closet informing me that there was a chimney behind the walls, I had no idea. Wow then puts none of that in his report. Mold is serious! Then I was harassed not once but twice by Jerry coming to my place of employment which he had no business what so ever. In checking in on my blind/deaf dog which is my baby, I see Jerry pick her up and put her in either the spare bedroom or the bathroom. Then when he let her out it was heartbreaking because she could not find her way back to the couch where she lays during the day, she was so disoriented. Jerry came back bringing his grandson, not acceptable to be bringing whoever into my home. They are there to do a job not give tours. Next again I checked on my dog and I see Jerry and two guys removing the big air dryers going through my dining room even after they were told to go straight out the backdoor. I watched them damage my furniture by running into it with the big silver dryer, dents and scratches. How unprofessional and dishonest that they just leave and NEVER said a word about damaging my furniture. Looked for another company if you want professionalism and honesty.

Ben Cruz

a year ago

Joe is a hard worker, very professional,the staff are very professional ,as well. l will highly recommend mountain state restrictions . thanks again!!

Tanya Hickam

a year ago

The girls were great. They installed my floor in 2 days and it looks beautiful. I am very pleased with the outcome of my situation and without a doubt will recommend them when given the opportunity. Thanks girls.

Devin French

3 years ago

This company is a joke, and I urge anyone looking to hire someone else. Don’t trust them.

Kevin Ellison

3 years ago

Mountain States Restoration is just fine for cleanup but they are horrible for any repair work. Once they have you on the hook, they drag out the job by being busy with all of the other jobs they have going. They only have one reputable person that can be trusted to do their repair work and she spent all of her time correcting the work of her help! They take on too many jobs for the amount of people they have to do the work. They strung us along for WAY TOO LONG; always on some other job! We trusted them when it came to replacement flooring which turned out to be horrible for scratches. When the installed it the covered up accidental cuts the made through the flooring and we are still finding all sorts of flaws from their installation. There are areas where the glue shows on the flooring and is to hard to remove at this point. They are terrible; as far as, installing cove base; they applied caulking to cover up their mistakes! They dripped paint on the new flooring and left it. PHOTOS WERE TAKEN AFTER THEIR WAS COMPLETE

Carol Ackworth

4 years ago

They were awesome. Professional, went above and beyond.

Janice Blanchard

4 years ago

Mountain States Restoration has worked fantastically with our insurance putting our basement back together after it flooded. The boss Joe and his wife have gone out of their way to make sure that everything was done well. Their lead employee Sergio has overseen all of the work and has done the best job. We highly recommend this company.

Glenn Parker

4 years ago

Company did a remodeling project with the budget and on time for a non profit.