J & M Keystone, Inc. – An ATI Company in Spring Valley, California 91978

J & M Keystone, Inc. – An ATI Company

2733 Via Orange Way, Spring Valley, CA 91978

4.5 (165 reviews)

Overview:
J & M Keystone, Inc. – An ATI Company is a reputable water damage restoration service located in Spring Valley, CA. With a strong focus on compassion and quality service, they assist clients during challenging times by providing efficient and professional restoration efforts.

Services Provided:
Water damage restoration, mold remediation, emergency services, customer support, project management, thorough inspections, and timely follow-ups.

Hours of Operation:
Monday to Friday: 8 AM to 5 PM

Contact Information:
Phone: (619) 466-9876
Website: http://www.jmkeystone.com/

Customer Reviews and Sentiment:
J & M Keystone, Inc. has received a generally positive reception across various platforms:

– Google Reviews: 4.5 stars based on 165 reviews.

Positive feedback emphasizes the company’s professionalism, promptness, and quality of work. Customers particularly noted the compassionate service and effective communication throughout the restoration process.

Examples of positive reviews include:
“The compassion shown by all of the associates made the day so much better.” – Stacy Wells
“The crew was efficient and professional… I highly recommend them.” – Yolanda Gregson
“Awesome team would highly recommend them.” – Lori Barry

However, there is a negative review regarding the behavior of the company’s vehicle drivers, which caused a distressing experience for a reviewer, indicating a gap in professionalism that needs addressing.

Review Summary:
Positive Sentiments: Professionalism, efficient service, compassionate staff, good communication, high work quality, positive customer experiences.
Negative Sentiments: Unprofessional behavior of company drivers, leading to a safety concern.

Additional Ratings:
BirdEye: 4.5 stars based on 165 reviews, aligning with overall customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is accredited, showing commitment to quality service.

Total Lead Smart Rating: 8.2

Conclusion:
J & M Keystone, Inc. is well-regarded for its water damage restoration services in Spring Valley, CA. Noted for their professionalism and customer service, they have garnered strong positive feedback from many customers. However, potential clients should be aware of isolated incidents that reflect negatively on their operational conduct before making a decision.

Member Since August 2024

Listing Id 228498

Contact Info

2733 Via Orange Way, Spring Valley, CA 91978
(619) 466-9876
Lead Smart Rating :
8.2/10.0

Get A Quote Claim

Listing location

2733 Via Orange Way, Spring Valley, CA 91978

Get Direction

Reviews

Stacy Wells

a month ago

During a very difficult time, the ATI team csme and made everything so much better. The compassion shown by all of the associates made the day so much better.

Michelle Vermillion

3 months ago

I haven’t used this company but one of thier trucks tried to run me off the road on Tuesday there were 2 gentleman in the vehicle and got upset because i needed to get over so I could get off the freeway to exit they swerved into my lane and kept going so forced me out of my lane then flipped me off as they passed me. Very scarry

Yolanda Gregson

4 months ago

The crew was efficient and professional. They did an excellent job going above and beyond. I highly recommend them.

Peggy Santo Pietro

5 months ago

Great work ethics. Everyone was nice and would highly recommend!!

Lori Barry

8 months ago

Called got the estimate had a issue with a start date but made a phone call and spoke with Shane and he assured me they would be at the house gave me a time and they were there awesome team would highly recommend them.

Gene Hoppe

9 months ago

Did excellent work. Kept me informed with progress on project. Completed on time and budget.

Einar Aguila

10 months ago

Always a pleasure using serviceds in an emergency thanks guys!

Misty Welch

10 months ago

J & M Keystone was the company our Insurance provided after a flood in our Condo. My first contact with the company was Bill, who came to assess the damages. He was not only professional, but also incredibly knowledgeable about the industry, offering advice from his years of experience. My next contact was Shane, our Project Manager/ Contractor. He was readily available throughout the many steps of the demo/ reconstruction, communicating with me every step of the way and answering my questions both quickly and efficiently. Finally, Brittany in the Office called every week to check in on the progress and help coordinate the myriad of appointments that were made. The work itself was relatively timely, a few hiccups along the way, but that was to be expected. All said, I would recommend J & M because of their professionalism and level of customer service standards.

Steve Herrick

10 months ago

Very good work quality. People were personable and prompt. Outstanding management group. would recommend.

Crystal Manuel

10 months ago

Very thorough and honest in their work. Inspected our situation and let us know that no further work or repairs needed to be done.