SERVPRO of San Luis Obispo

Erika Torres

2 months ago

Servpro to the RESCUE! My home had sudden, extensive water damage to the lower level. I reached out to Servpro at 9:30am on a Tuesday, and by 10:30am they were able to accommodate me for an urgent inspection. Joe (the owner) came out and was extremely thorough, friendly, and professional, during the inspection. They were able to get the work started that same week! Alfredo was the lead for the actual project, and he was equally as skilled, professional and kind. Communication with Servpro office staff (Karen) was also awesome- always prompt and helpful. The team took photos of all of the damage and included them in my final invoice (which was also very through). If you are filing a claim with your homeowner’s insurance policy, this will be exactly what they ask for. These guys are pros! If I could give them 6 stars I would. Hopefully you don’t need a disaster clean up crew, but if you ever do, Servpro is the best!

Robin Covey

3 months ago

Servpro, came the same day I called them. The technicians were polite, knowledgeable and efficient. Excellent communication from the technicians. This is the second time they have responded to a biohazard emergency for me within the same day I called them. My experience with Servpro has been the best.

Gary Larson

4 months ago

They were there promptly the day I called at 6:30 in the evening and stayed until 12:30 am on Friday. Came back on Monday th o complete the removal. Left the equipment there until everything was dry. The only concern i had was with communication. Could have been a little better.

Sherry Lewis

4 months ago

My basement had flooded over Christmas and mold spread over my stored paintings and drawings which then had to be discarded. There was a lot of trash that Servpro took care of and carted away. The workers were prompt, respectful and kind and did a good job. The worst part was taking apart an old cement (fire-proof) filing cabinet that had been outside for years. But they managed to complete the job! I am very pleased with the company and the people.

Harold Brazil

4 months ago

I am writing to express my sincerest appreciation for the exceptional service provided by ServPro and specificially one of your contractors, Jim, during a recent project at my parents’ home. Until engagement I would have never considered ServPro as a potential contractor option. Jim’s outstanding performance and dedication truly exceeded our expectations and made a significant difference throughout the entire process. From the moment Jim began working on the project, it was evident that he was more than just a contractor; he became a trusted partner in managing our expectations and ensuring that everything progressed smoothly. His professionalism, expertise, and attention to detail were evident in every aspect of his work. One of the most remarkable qualities Jim demonstrated was his exceptional communication skills. He kept us informed at every step of the project, patiently addressing any concerns or questions we had along the way. His ability to clearly explain the process and provide regular updates helped alleviate any worries we had, and we always felt confident that our project was in capable hands. Moreover, Jim’s proactive approach and willingness to go above and beyond to ensure the success of the project were truly commendable. He consistently went the extra mile to ensure that everything was completed to the highest standards, and his dedication did not go unnoticed. In addition to his technical skills and expertise, Jim’s compassionate demeanor and genuine care for our needs made a significant impact on us. He took the time to understand our situation and treated us with empathy and respect throughout the entire process, which meant a great deal to our family. I cannot emphasize enough how grateful we are for Jim’s exceptional service and support. He exemplifies the values of professionalism, integrity, and excellence that define your company, and I have no doubt that he is a valuable asset to your team. We are truly grateful for his assistance and the positive experience he provided during a challenging time for our family. As in any organization, leadership is only bolstered by those who prop them up. I would like to recognize the people that make it like it never even happened….happen. Shout out to the lead man, Joacim, and his competently led group, comprising of my main men, Sergio and Francisco. You guys killed it in all the extras. Thank you once again for your exceptional service, and please know that we will not hesitate to recommend ServPro SLO to others in need of similar assistance in the future. Gratitude. -HB

Daniel Sinton

5 months ago

Had an emergency and they showed up on a Saturday and crushed it. Insurance covered it as well which is helpful.

Mark Sullivan

6 months ago

Responsive & Professional – Excellent

Bonnie Len

6 months ago

ServPro did an amazing job of mold remediation and repaiur. Servicemen were prompt, worked very cleanly and kept everything in the area clean, and the repair waas done extremely well. Highly recommend.

Arnold Wong

6 months ago

After my house flooded, SERVPRO remediated the water damage and made the repairs so the house looked good as new.

Emily Macias

6 months ago

Great experience with SERVPRO, specifically their employee, Felix. He was honest and had great insight into best practice.