911 Restoration of Rancho Cucamonga in Rancho Cucamonga, California 91701

911 Restoration of Rancho Cucamonga

6266 Quartz Ave, Rancho Cucamonga, CA 91701

4.3 (8 reviews)

Overview:
911 Restoration of Rancho Cucamonga is a water damage restoration service located in Rancho Cucamonga, CA. The company specializes in providing swift restoration solutions for water damage incidents, including mold remediation and rebuilding services after damage occurs.

Services Provided:
– Water damage restoration
– Mold remediation
– Emergency response
– Rebuilding and repair services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (909) 419-5900
Website: https://www.911restorationranchocucamonga.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb

Customer Reviews and Sentiment:
911 Restoration of Rancho Cucamonga has received mixed reviews across several platforms:

Google Reviews: 4.3 stars based on 8 reviews.

Positive feedback highlights the company’s prompt response, quality work, and excellent communication. Customers acknowledged the professionalism of the staff and their ability to ease customer concerns during stressful situations.

Examples of positive reviews include:
“Ken and his team really went above and beyond… they kept me in the loop and assured me that they would get the job done.” – Haley Bruce
“Ken immediately put me at ease… everyone involved was professional and helpful.” – Desiree Duran

Negative sentiment is reflected in complaints about poor service from franchise locations, specifically mentioning issues with project completion and handling of insurance claims.

Example of a negative review:
“I would not Recommend this company… most Reviews looked good so I went with this Company.” – Patricia Woodside

Review Summary:
Positive Sentiments: Quick response times, quality workmanship, professionalism, good communication, and stress relief for customers.
Negative Sentiments: Inconsistency in service quality across franchise locations, issues with claim handling.

Additional Ratings:
BirdEye: 4.3 stars based on 8 reviews, which mirrors the positive feedback although some inconsistency exists in the service quality experienced by different customers.
Total Lead Smart Rating: 6.5

Conclusion:
911 Restoration of Rancho Cucamonga appears to be a reliable option for water damage restoration services, particularly lauded for their professionalism and prompt response times. However, potential clients should remain cognizant of the mixed reviews and service inconsistencies noted in customer feedback.

Member Since August 2024

Listing Id 226349

Contact Info

6266 Quartz Ave, Rancho Cucamonga, CA 91701
(909) 419-5900
Lead Smart Rating :
6.5/10.0

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Listing location

6266 Quartz Ave, Rancho Cucamonga, CA 91701

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Reviews

nacor moreno jr.

8 months ago

When the leak took over my son’s room my family and I were in a panic. Went to google called a few restoration companies and everyone couldn’t come out or were pushing it until tomorrow, not Ken. His team and him arrived the same day removed all the water and dried it out within the couple of days. When it came time to rebuild my sons room they came in and did very quality work and it looks like no leak ever took place in my sons room. Thank you 911 Restoration!!!!!!!!!

Haley Bruce

8 months ago

Ken, Ray and their team really went above and beyond for my family. From the start all the way to the finish! They not only kept me in the loop but they stayed in touch with my adjuster and really did all the work for me. I tend to get stressed out in situations that involve my home such as the flood that happened in our kitchen, but they were able to keep me at ease and assure that I had nothing to worry about and that they would get the job done on a timely matter. Again thank you Ken and Ray for your quality work!

Patricia Woodside

9 months ago

911 Restoration in Corona Does very poor work I would not Recommend this company. Please Don’t Give your Claim check to any Company Doing work for you as I did 50,000 not able to get my Claim money back from 911 Restoration in Corona to Finish my House even if they say it will be easier to do the work by giving them the check and they will put Claim ceck in a separate account and draw from that account when they need to buy something for your house .Be in control of your own claim check money.Dont fall for this line. I have know Kitchen no sinks toilet Flooring. Most Reviews looked good so I went with this Company. The company did Respond quickly dem and dried my wall out but everything after that point was bad.This Company is a franchise so not all 911 Restoration are bad.

Desiree Duran

a year ago

I had a wonderful experience with 911 Restoration. We had water damage due to a leak in our shower pan which led to mold in our interior wall. I called 911 Restoration and Ken immediately put me at ease. He walked me through the process and immediately dispatched his team to assist. Ken and his team were very professional and informative. Communication was great, and everyone involved was professional and helpful. Anyone that needs help with mold remediation should be reaching out to this company. I’m really thankful to the team of 911 Restoration for helping us out.

Lynette Velazquez

a year ago

Ken, who came out to my home was very responsive to my calls, and text. Upon inspection I asked questions and was given responses and scenarios. He was very knowledgeable with experience, and professional. From inspection, restoration to finish, I’d use 911 Restoration again.

Steve Davis

4 years ago

I enjoyed the atmosphere in the customer service

Kaylie Rollman

5 years ago

Very knowledgeable and honest. They do a great job identifying the problem and then doing whatever necessary to fix it. They are extremely professional when it comes to going to your house, inspecting, quoting, and taking care of the problem. I will always go to 911 Restoration for all my mold and/or water damage needs.

Morgan Kershner

5 years ago

This company is on point. We called and their first representative was at our house within 30 minutes. With support on the way.