Water Damage | The Rest Pros by HCI in Pasadena, California 91103

Water Damage | The Rest Pros by HCI

1493 Lincoln Ave, Pasadena, CA 91103

4.6 (11 reviews)

Overview:
Water Damage | The Rest Pros by HCI is a water damage restoration service located in Pasadena, CA. They specialize in rapid response and mitigation of water-related issues, including flooding and mold problems, and are noted for their exceptional customer service.

Services Provided:
– Water damage restoration
– Mold remediation
– Emergency water extraction
– Insurance claim assistance

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (888) 290-9191
Website: https://therestpros.wixsite.com/pasadena

Customer Reviews and Sentiment:
Water Damage | The Rest Pros by HCI has received positive feedback across multiple platforms:

Google Reviews: 4.6 stars based on 11 reviews.

Positive sentiments highlight their promptness, professionalism, and helpfulness. Customers have consistently praised the team’s ability to address emergencies swiftly and provide excellent service.

Examples of positive reviews include:
“Within 10 mins trucks were at my residence removing water and drying out the room.” – Chiara Tellini
“Mike was very helpful. Would recommend.” – Luke Chen
“Had a great experience with Mike and his team.” – James

However, there is one negative review citing dissatisfaction with the service.
“Ruined my floor and a total scam.” – Marco Penicholi

Review Summary:
Positive Sentiments: Quick response times, effective damage mitigation, knowledgeable staff, and excellent customer service.
Negative Sentiments: Isolated incidents of poor service and dissatisfaction.

Additional Ratings:
BirdEye: 4.6 stars based on 11 reviews, reflecting a strong general customer satisfaction trend.
Total Lead Smart Rating: 8.7

Conclusion:
Water Damage | The Rest Pros by HCI is a highly regarded choice for water damage restoration in Pasadena, CA, known for their quick response and professional service. While the majority of reviews are positive, potential customers should be aware of an isolated complaint regarding service quality.

Member Since August 2024

Listing Id 225165

Contact Info

1493 Lincoln Ave, Pasadena, CA 91103
(888) 290-9191
Lead Smart Rating :
8.7/10.0

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1493 Lincoln Ave, Pasadena, CA 91103

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Reviews

Chiara Tellini

4 years ago

I have been using ServiceMaster for a variety of small disasters at my house over the past five years. Recently I had a bad contractor who did subpar plumbing work and my pipes blew up and flooded my house. I called service master and within 10 mins trucks where at my residence removing water and drying out the room where the damage occurred. They were so fast and did such a great job mitigating what would have been a much bigger problem if I had not had such a prompt response. I have tremendous confidence in this business and won’t be calling anyone else, if I need assistance for any related issues in the future.

Luke Chen

5 years ago

Helped me out of a tough situation with a damaged pipe valve and leak. Mike was very helpful. Would recommend

James

6 years ago

Great customer service! Had a great experience with Mike and his team.

shery Cao

6 years ago

i called them ask for the mold problem. mike haddad was helping me, and asked me for the mold picture. he’s very patient to answer my question and tell me what to do, and he doesn’t expect you for $1000 for just a little small mold area, maybe less than 2ft. he just told me get a handyman to charge way less for fix the problem, instead for pay him too much. its very helpful guy.

Olive Martinez

7 years ago

Amazing customer service! Definitely recommend them.

Olive Biz

7 years ago

Best customer service!!!!

Marco Penicholi

7 years ago

Ruined my floor and a total scam. Not a good company at all.

Mary Western

8 years ago

Had the unpleasant experience of dealing with a flood at my business about three weeks ago. Make the call to my insurance company and next thing I know Mike from Servicemaster by HCI was at our business taking care of the flood. After taking out all the water, they set up this loud equipment that dried out our business in 2 days. The team from servicemaster was great and really knew how to deal with my insurance management process. Ill be recommending these guys to all my friends and family

Lisa Castro

8 years ago

Our upstairs neighbors had a bathtub leak that ended up destroying our 2nd bedroom. The leak started about a week prior to being found. Once they discovered the leak the entire ceiling out the room was soaked and about to collapse. Our property manager called service master by hci and they made it out to our place pretty quick. I guess the water was clean so all they had to dow as dry-out the ceiling. They had this machine that looked like a spider with 20 legs. Each one went into a different section of the ceiling. Within two days the entire ceiling was dry and after testing for mold we were in the clear. Thanks to mike and team service master restore by hci for all their help!!