First Response 911 Restoration in Los Angeles, California 90012

First Response 911 Restoration

622 Alpine St, Los Angeles, CA 90012

4.6 (9 reviews)

Overview:
First Response 911 Restoration is a water damage restoration service located in Los Angeles, CA. The company specializes in repairing water leaks and mold remediation, with a strong focus on customer satisfaction and thorough clean-up practices.

Services Provided:
– Water damage restoration
– Mold removal
– Leak repairs
– Insurance assistance

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (323) 310-9827
Website: https://www.first-response.us/

Customer Reviews and Sentiment:
First Response 911 Restoration has received positive reviews across multiple platforms.

Google Reviews: 4.6 stars based on 9 reviews.

Positive feedback highlights the company’s professionalism, efficiency, thorough clean-up, and competitive pricing.

Examples of positive reviews include:
“I’ve worked twice with First Response now and have been extremely satisfied both times!” – Ben Goddard
“Everyone was very kind… I would highly recommend them for any water damage restoration you need done.” – Christie B
“The First Response crew were amazing to work with! Their prices were competitive, and we have already suggested them to others.” – Richard W.

On the downside, one review discussed issues with a supervisor’s unprofessionalism related to mold clearance, resulting in customer dissatisfaction.

Review Summary:
Positive Sentiments: Professionalism, efficiency, thorough clean-up, competitive pricing, attentive customer service.
Negative Sentiments: Communication issues with some staff, complaints about mold clearance process.

Additional Ratings:
Total Lead Smart Rating: 7.8/10
The business has received a high level of customer satisfaction with several positive sentiments about the work performed, though there is a note of an unresolved complaint.

Conclusion:
First Response 911 Restoration is a reputable choice for water damage restoration services in Los Angeles, praised for their professionalism and quality work. However, prospective clients should consider the mixed feedback regarding communication from some staff before engaging their services.

Member Since August 2024

Listing Id 221732

Contact Info

622 Alpine St, Los Angeles, CA 90012
(323) 310-9827
Lead Smart Rating :
7.8/10.0

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Listing location

622 Alpine St, Los Angeles, CA 90012

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Reviews

Ben Goddard

4 months ago

I’ve worked twice with First Response now and have been extremely satisfied both times! Avi and his team are professional, honest, and efficient with the work they do. Both times were due to leaks in my ceiling, and I haven’t had any issues since they did the repairs. I also am SUPER IMPRESSED with how CLEAN they leave my place after they’re done with the work. Avi and his team always make sure to cover everything in the area they’re working on in plastic, which left very minimal dust left behind. Highly recommend this company!

Christie B

a year ago

I had a great experience as a whole with First response. They fixed two leaks in two different rooms. One in the master bathroom and another in the ceiling above my dining room table. they were always on time, responsive, clean up each day, and everyone was very kind. One day they even danced to Sesame Street with my 2yr old because she asked them too. They did great work, the drywall patch they did in both rooms was seamless and very well done. I would highly recommend them for any water damage restoration you need done.

Richard W.

a year ago

The First Response crew were amazing to work with! Avi and staff were courteous, prompt, and professional, taking care of our roof and water remediation issues in a timely manner. Their prices were competitive, and we have already suggested them to others. Definitely recommend!

Ava Wizmann

a year ago

Due to all of the rain in Southern California lately, my garage flooded and I had no idea what to do so I looked up affordable places online and after calling many different companies this company was the most qualified. They were professional, quick and the owner was very kind. If you are looking for a family business who will get the job done quickly with affordable prices this is the place to go.

Jobs Solway

2 years ago

Supervisor Rick was very unprofessional over the phone in regards to a visually failed mold clearance. Not willing to accept that the work at the property was incomplete and needed additional removal.

saeid kheradyar

2 years ago

This company did a great job of fixing the water damage in my bathroom. Additionally, they were able to fix the mold in my bathroom and assist me in dealing with my insurance company. They are very efficient and thorough with their work. I highly recommend them for any water damage you may have.

Annamaria Gudino

2 years ago

I used this company due to water damage in my home. They did an excellent job in my bathroom. I had no idea I had mold until it was properly diagnosed by them. They really helped me through the entire process. I had no experience dealing with the insurance company no did I want to. I highly recommend First Response for anyone’s home improvement projects.