SERVPRO of Downtown Long Beach / Signal Hill

Alex Karim

6 months ago

House got water damage. Called insurance (Mercury) who brought out ServPro to inspect/resolve. The rest is history… All in all, ServPro received more than 20k for an apartment that was <800 sq ft. Good luck to any of you with multiple bedroom homes. Will cost you an arm and leg. They held our furniture ransom until we paid them an extra couple thousand that the insurance could no longer pay due to me hitting my cap.

Jennifer A

2 years ago

I worked with this company and all I got for it was a $637 and zero resolution. I called them after we had a plumbing issue on our second floor. They were no big hurry to get me someone. I called Monday and they sent me Marvin on Tuesday. Marvin ran his little moisture detector across our ceiling and second story bathroom floor, took some measurements, never gave me a quote for equipment (that’s my bad for continuing this circus) but I did have two people drop off two dehumidifiers within an hour. 24 hours later (Wednesday) I am told that I will have a technician come out to check the progress of the dehumidifiers. This is pointless since nothing else had been done. They refused to open the ceiling because our home was built in 1977 and they wanted a lead and asbestos test despite us having this done in 2014 when this occurred previously. So of course everything was still saturated. At this point I asked for the dehumidifiers to be removed as they were disruptive to my father who I care for and his dementia. The technician took the dehumidifiers and we then received an estimate with typos from Sam for five days of equipment and restoration. I about had a coronary. I have now been dealing with regular phone calls from the accounting department. I have spent $3000 on my plumbing issue (some amazing techs from these companies) and still have my drywall to deal with. But Servpro wants their money. For what I’m still trying to figure out. So they gave me a choice, a $100 discount to pay now or 3 payments plus interest. Feels like a bad joke to me. Tldr: don’t call these guys in the drama of water where it doesn’t belong. They will take advantage. Picture of my kitchen in case anyone thinks I’m making this nonsense up

Ian Danby

3 years ago

Referred Alan and his crew to my friend and they had nothing but fantastic things to say!!

Gabriela Jansen

5 years ago

SERVPRO has serviced many of our properties we manage in the Long Beach area. They are very quick to response even during the weekends, they understand the needs of our clients in an emergency event and they have excellent customer service. They are our preferred vendor for restoration jobs. Thank you Wendy, Ryan, Darrin and the rest of your team for an outstanding service.

Camille Khoury

5 years ago

Due to a Water leak inside my home wall I reached out to ServPro of Downtown Long beach for assistance.. From the get go the experience was professional and service based. the team communicated well, was respectful, friendly and prompt. Carlos managed the project from A to z and the job was completed successfully and on time. I recommend ServPro Of downtown Long Beach for anyone in the area that runs into similar incidents

Sandra Feliciano

6 years ago

Working with Enan and Wendy has been a great experience from a horrible disaster, two units flooded! Made my life easier! Thanks guys ❤

Terry McMahon

6 years ago

Wendy is the best

Mike Schafer

6 years ago

Wendy is awesome. They are prompt at answering and helping their customers. Wonderful service.