SERVPRO of Indio, Coachella, Indian Wells, La Quinta

Overview:
SERVPRO of Indio, Coachella, Indian Wells, La Quinta is a water damage restoration service located in Indio, California. This company specializes in restoring properties affected by water damage, including flooding and related issues, and is known for its responsive and supportive team that assists clients through difficult situations.

Services Provided:
– Water damage restoration
– Flood cleanup
– Customer support and assistance during claims

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (760) 345-5210
Website: https://www.servpro.com/locations/ca/servpro-of-indio-coachella-indian-wells-la-quinta?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
Google Reviews: 4.2 stars based on 13 reviews.

Positive feedback emphasizes the company’s professionalism, outstanding customer care, and effective service during challenging situations. Customers appreciate the thoroughness and attentiveness of the staff.

Examples of positive reviews include:
“Had an amazing experience, you’re beyond amazing, THANK YOU!” – Crystal Byerly
“The service and workers are the best in town… everything was perfect.” – Todd Palmer

Negative feedback points to issues with customer service during appointment scheduling, particularly regarding a rude interaction.

Example of a negative review:
“When asking questions prior to making an appointment, the scheduler wasn’t friendly but rude… now no appointment and have to start from square one.” – GM M

Review Summary:
Positive Sentiments: Professionalism, excellent customer service, effective water damage restoration, supportive staff.
Negative Sentiments: Issues with appointment scheduling, perceived rudeness from customer service representatives.

Additional Ratings:
BirdEye: 4.2 stars based on 13 reviews, indicating a consistent level of satisfaction.
Better Business Bureau (BBB): The business does not have a listed BBB profile.
Total Lead Smart Rating: 7.5

Conclusion:
SERVPRO of Indio, Coachella, Indian Wells, La Quinta is a solid choice for water damage restoration services in the Indio, CA area, recognized for their strong customer support and effective restoration services. However, potential clients should be mindful of potential scheduling issues and ensure clear communication when setting appointments.