Five Star Restoration & Construction, Inc – Solano

A “tyranasour” K

2 days ago

The bathroom downstairs was flooded. The overflow water went all the way to the kitchen and living area. And we were stressing what’s the next step so I look online and found Five Star Restoration and gave them a call and they send someone to check situation a few hours later same day. I called my insurance and told me what to do and it’s a good thing Five Star Restoration is preferred with my insurance so all documents and photo and proofs will be send by them make story short they start putting the humidifier and fans it took a week to dry and they teardown the drywalls to dry it so mold won’t build up then a week after they send someone to repair the drywalls and after we choose the flooring replacement and they send pockup team to hall all our furnitures and stuff then they tear the flooring and all baseboards a few days later the flooring team start doing the floor and put the Baseboard after they send people to put back all the furnitures and stuff and they were wonderful. And we’re very satisfied with the works they do they’re very professional and they take extra careful to make sure all furniture are protected when they do they’re work. It takes a little bit of time because it’s a process as they have to wait for insurance or adjuster to approve everything àswell but I can’t say enough good thing with Five Star Restoration they’re wonderful 👍 and can be trusted

C King

6 days ago

This company did an excellent job on my home. Highly recommend!

Jun

6 days ago

I had a huge leak issue in my property. From kitchen all the way all to the bedrooms Five star restoration and construction company made it very smooth for us. Luis and Ryan are very professional knowledgeable very responsive on all of my questions and requests. They were on point. Also their crews clean up the area every end of the day. Thank you for helping us making the process easier for us.

joselyne solorio

a week ago

Luis and his team were amazing! The project manager Ryan was incredibly helpful and they both took the time to explain things to us and listen to our concerns. I cannot express how thankful I am that they made this whole process so smooth and easy. I was worried since we were dealing with our insurance company but everything turned out better than what I could have imagined.

Diana Bower

5 months ago

Kept me informed throughout the whole time of taking out the wet Insulation and drywall and getting the area dried out. Willing to work with my time frame as far as my work went.

Shannon EK

6 months ago

Thank you Alvino! We appreciate the your craftsmanship, your professionalism and the wonderful and kind service. We are very happy to have such a great crew to help fix our home up after water damaged our downstairs bathroom, hallway and floors. We would be happy to recommend you to anyone needing flood restoration services. Thank you again!

Pat Lawrence

8 months ago

Review For water mitigation covered by insurance: We came home to a water hose in the bathroom spouting off, and the entire floor of our house was soaked in water. We immediately called 5 star and within a few hours they had a crew starting the water mitigation process. Everyone I spoke to on the phone and who I met were great to work with and explained the entire process and what to expect. In the following days, Eder became our primary contact at 5 star. He was extremely professional, responsive, and explained the entire process clearly while answering all of my questions. Five star was also able to take care of all the back end insurance work, ensuring as much of our damage is covered and properly documenting the entire process. With the short amount of time to find a company, and with little research, I took a chance on five star based on their reviews and their location close to use, and I’m glad I did! Disclaimer: this review is for the emergency water mitigation services in Suisun City/Fairfield region. I can’t speak to their repair department or other locations.

Akinwale Sean Ajayi

8 months ago

Overall I had a wonderful experience with this business. Eder guided me through the entire process understanding how overwhelming it was for me. All my concerns and needs were addressed quickly and handled professionally; trust was definitely established early on. The team worked effectively and efficiently as well.

Linda Carter

9 months ago

On behalf of my family we are so grateful and thankful for the outstanding service we had given to us.

J Fig

9 months ago

This review is for Five Star Construction and our assigned contract manager, Raymond. In January 2023, the roof above my kitchen collapsed into our home due to wind driven rain. After mitigating the damage with a separate company, the insurance company assigned to our claim recommended Five Star Construction for our kitchen rebuild. At our first meeting with Five Star, I was very pleased with the service and thorough walkthrough of our damaged kitchen. I had the impression that the work that needed to be done was quite extensive, but did not anticipate the process to be dragged out almost a year. We had to call to follow up constantly just to get small updates along every step of the process. We constantly requested invoices with line items to which we still haven’t seen to this day. Our contract manager, Raymond apologized for the dragged out project and remained cordial through the entire process, which I greatly appreciate but the issues we had with communication were an overwhelming burden. The on-site team was very nice and extremely respectful of our home and to our family. The only time I recall communication was ever prompt was when their accounting department was hounding me for payment. My family was put in an unfortunate circumstance when our kitchen was damaged, I wish the rebuild process wasn’t such a hassle after all we experienced. I would not recommend Five Star Construction for any rebuilds or renovations.