SERVPRO of Downey in Downey, California 90241

SERVPRO of Downey

12001 Woodruff Ave Unit A, Downey, CA 90241

4.8 (56 reviews)

Overview:
SERVPRO of Downey is a water damage restoration service located in Downey, California. The company specializes in providing quick and professional solutions to water damage issues, including inspections, removal, and restoration. With a strong emphasis on customer satisfaction, SERVPRO of Downey is known for its organized and polite approach to addressing clients’ needs.

Services Provided:
– Water damage restoration
– Flood cleanup
– Mold remediation
– Emergency services
– Damage inspections
– Contents packing and storage

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (562) 392-3007
Website: https://www.servpro.com/locations/ca/servpro-of-downey?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Downey has received positive feedback across various platforms, boasting a rating of 4.8 stars based on 56 reviews.

Positive sentiments highlight the company’s professionalism, promptness, and effective communication. Customers have expressed satisfaction with the thoroughness and organization of the work performed.

Examples of positive reviews include:
“I was so impressed with this company… Super happy with all of their work.” – Lindsay Newville
“They were very communicative, helpful, and transparent.” – Daniel Prince
“ServPro came out and provided excellent service… I was impressed.” – Letitia Lindsey

However, one negative review mentioned issues with communication and delayed responses related to belongings and inspections, leading to frustration.

Review Summary:
Positive Sentiments: High professionalism, great organization, effective communication with insurance companies, prompt service.
Negative Sentiments: Communication issues affecting customer satisfaction regarding item handling.

Additional Ratings:
BirdEye: 4.8 stars based on 56 reviews, confirming the overall positive sentiment.
Total Lead Smart Rating: 8.5/10

Conclusion:
SERVPRO of Downey is a reputable choice for water damage restoration services in Downey, CA. The company is recognized for its professionalism, efficiency, and customer-driven approach. Prospective clients can expect timely and thorough service, but should also be mindful of occasional communication issues reported by some customers.

Member Since August 2024

Listing Id 216728

Contact Info

12001 Woodruff Ave Unit A, Downey, CA 90241
(562) 392-3007
Lead Smart Rating :
8.5/10.0

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12001 Woodruff Ave Unit A, Downey, CA 90241

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Reviews

Lindsay Newville

4 weeks ago

I was so impressed with this company. We had a slab leak and they were there quickly and always showed up on time for the appointments. They boxed up our affected belongings carefully and were so organized and polite. Super happy with all of their work. Shout out to Julian A, Edwin L, Alex N, and Juan Daniel R for all of their help!

Daniele Jenkins

4 months ago

Great experience with the company the technicians were so helpful and explained everything! Thank you to Julian A. And Luis M for working so hard to fix our water damage!

Jameson Liu

4 months ago

My bathroom got flooded and Carlos, Jesus, Luis, Juan, and Christian all took care of it. Well done!

Dana Welch

5 months ago

Carlos Funez AC CQ JD CJ did a great job on my house.

Will Gonzalez

6 months ago

Great Experience with Servpro of Downey ! I had severe hot water damage from a broken pipe in my home. They came in with the adequate equipment to inspect and remove all water damage inside my home. They were very communicative with my insurance company during the process. Special shout out to Steve Klein who performed initial inspection of damages and also Lead technician Juan Daniel Ramirez who did a great job leading his team during the tear down process. Juan (JD) kept me informed of work process status daily and made me feel confident of their work performed . Also shout out to his crew Christopher, Jesus, Juan Carlos and Antonio who performed worked. Can’t forget Carl Ornelas who took my first initial call when I was searching for the right company for these services, he did a great job explaining their process and what to expect. Thank you all for your services!

Lee Shoo

6 months ago

HORRIBLE COMMUNICATION. Arthur , Stewart & his crew, basically stole our belongings. For four months we were waiting for a list of our items that had to be thrown out due to asbestos contamination. I am STILL WAITING GUYS!

Craig Gardner

8 months ago

Carlos, Julian, and Sal were awesome. They were professional in their work and explained everything thoroughly.

Letitia Lindsey

9 months ago

ServPro came out and provided excellent service. The Staff (Maria, JD, Edwin, and Julian) were all professional, and took great care of us from our house being flooded from a burst pipe. They bought fans and humidifiers to dry things out. They neatly pack up all furniture and cleared out all of the damaged floors and walls. I was impressed and please the They arrived promptly everyday and was very pleasant and great to work with

Daniel Prince

9 months ago

I didn’t have a good experience with two other branches in the past, but Servpro of Downey has restored my faith in this company. They were very communicative, helpful, and transparent. Special shout out to Steve, Carolyn, Doug, and Marvin 😊

Nancy Harris

10 months ago

From the people in the office Ana, Kayla, Grace, Lupe & Holly to the people that came to our home to do inspections and work Jessie, Edwin, Alex, Angel and Juan Daniel we have ZERO complaints. Everyone was courteous, helpful and professional. They did a great job & were flexible in accommodating our time schedule. We feel highly confident recommending SERVPRO DOWNEY.