SERVPRO of Beverly Hills/Westwood in Beverly Hills, California 90211

SERVPRO of Beverly Hills/Westwood

8484 Wilshire Blvd #605, Beverly Hills, CA 90211

3.9 (20 reviews)

Overview:
SERVPRO of Beverly Hills/Westwood is a water damage restoration service located in Beverly Hills, CA. The company specializes in emergency water extraction and offers comprehensive restoration services to address damages from incidents such as flooding.

Services Provided:
– Water damage restoration
– Emergency water extraction
– Damage assessment and consultation
– Communication and support during restoration

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (310) 390-7540
Website: https://www.servpro.com/locations/ca/servpro-of-beverly-hills-westwood?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Beverly Hills/Westwood has received mixed reviews across various platforms:

Google Reviews: 3.9 stars based on 20 reviews.

Positive feedback emphasizes the company’s excellent customer service, professionalism, and timely responses. Customers have praised individual team members such as Anton for their helpfulness, and many mentioned how thoroughly their concerns were addressed.

Examples of positive reviews include:
“Great customer service! Anton was very friendly, helpful and very knowledgeable.” – Salina Monh
“Darrell Penn & his team were great – they completed the work in a timely fashion and did a good job.” – awhitelabel product
“Very professional staff and technicians.” – Cristofer Hernandez

However, there is significant negative sentiment reflected in a review from N N, who described their experience as “terrible” and advised potential clients to consider other remediation companies.

Review Summary:
Positive Sentiments: Excellent customer service, professional staff, timely responses, effective communication, thorough assistance during restoration.
Negative Sentiments: Notable dissatisfaction from at least one customer regarding service efficiency.

Additional Ratings:
BirdEye: 3.9 stars based on 20 reviews, indicating similar sentiment trends with some customers satisfied while others unhappy.
Total Lead Smart Rating: 6.8

Conclusion:
SERVPRO of Beverly Hills/Westwood is recognized for its strong customer service and capable handling of water damage restoration. While the majority of reviews are positive, potential customers should consider the mixed feedback, particularly the negative experience reported, before choosing this service for their restoration needs.

Member Since August 2024

Listing Id 213460

Contact Info

8484 Wilshire Blvd #605, Beverly Hills, CA 90211
(310) 390-7540
Lead Smart Rating :
6.8/10.0

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8484 Wilshire Blvd #605, Beverly Hills, CA 90211

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Reviews

Salina Monh

5 hours ago

Great customer service! Anton was very friendly, helpful and very knowledgeable. Definitely made everything seamless — can’t recommend enough!

awhitelabel product

2 weeks ago

Darrell Penn & his team were great – they completed the work in a timely fashion and did a good job. Darrell is an excellent communicator and I felt taken care of. Thank you!

Valentina Camacho

2 weeks ago

The support I received was thorough and timely and my questions/concerns was properly address. Thank you Anton for providing great insight!

Bibin Shrestha

2 weeks ago

We had a basement flood last week. I didn’t know what to do. I called in frantic and needed an emergency extraction. Anton was very eager to help and a had a team come out ASAP. Thanks Anton!

Cristofer Hernandez

2 weeks ago

Very profesional staff and technicians, had the pleasure to speak with Merli she answered a couple Of questions I had and she was also updating me during the process.

John Kiehl

a month ago

We had an emergency situation requiring an immediate response. Fortunately for us, the exceptional team of Darrell and Kyle showed up even faster than we could have dreamed of. They not only got out here on such short notice, but they did a great job, were courteous, professional, highly efficient and extremely knowledgeable. Very impressive! Neat and concise workmanship. Thank you gentlemen, for all you did for us. We greatly appreciate it!

Diana

a month ago

Darrell was amazing his team went over and beyond. Great customer service, addressed the problem and answered all my questions. Our apartment was flooded and they came in and took care of everything.

N N

a month ago

Terrible terrible company. Please spare yourself the headache and go with a different remediation company.

Alice

2 months ago

I recently had the pleasure of talking with Merli. She understood my concerns and was very helpful and informative. She guide me through what the restoration serivce consists of and made me feel very comfortable. I also want to thank her for being so patient with me!!

Mark Goldenberg

9 months ago

Danny Siordia and his team were great. Danny kept me informed about the progress, was timely, professional and a pleasure to work with. His communication skills and his courteous attitude and manner were very impressive. I highly recommend him to others.