911 Restoration of Tucson in Tucson, Arizona 85743

911 Restoration of Tucson

9110 N Palm Brook Dr, Tucson, AZ 85743

3 (4 reviews)

Overview:
911 Restoration of Tucson is a water damage restoration service located in Tucson, AZ. The company focuses on addressing water damage, mold inspection, and removal, dedicated to restoring homes affected by leakage and flooding.

Services Provided:
– Water damage restoration
– Mold inspection and removal
– Emergency response service

Hours of Operation:
Monday to Sunday 24 hours

Contact Information:
Phone: (520) 639-9363
Website: https://www.911restorationtucson.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb

Customer Reviews and Sentiment:
911 Restoration of Tucson has received mixed reviews across various platforms:

Google Reviews: 3.0 stars based on 4 reviews.

Positive feedback highlights responsiveness and thoroughness in mold removal:
“I would highly recommend David and his team… He got rid of all of our mold and I am so thankful.” – Kelly Ramirez

Negative sentiments have been raised regarding service quality and high costs:
“We feel this bill was excessive based on the outcome and the substandard performance.” – Dwight and Christy

Review Summary:
Positive Sentiments: Responsive service, thorough mold removal, friendly professionals.
Negative Sentiments: Issues with subcontracted services, high charges for unsatisfactory work, lack of supervision during jobs.

Additional Ratings:
BirdEye: 3.0 stars based on 4 reviews, reflecting a similar dissatisfaction regarding service quality and pricing.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been complaints about unsatisfactory service experiences.
Total Lead Smart Rating: 4.2

Conclusion:
911 Restoration of Tucson offers essential water damage restoration services but faces significant criticism regarding service quality and costs. Potential customers should proceed with caution, particularly in light of several negative experiences shared by past clients.

Member Since August 2024

Listing Id 229639

Contact Info

9110 N Palm Brook Dr, Tucson, AZ 85743
(520) 639-9363
Lead Smart Rating :
4.2/10.0

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Listing location

9110 N Palm Brook Dr, Tucson, AZ 85743

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Reviews

Fernando Vega

a month ago

I hate their commercial on pandora. It reminds me of the ” I’m sorry, but”. Doesn’t sound sincere to me.

George Bloch

7 years ago

David was very responsive, immediately put us at ease and helped us to restore order to our partially flooded home. The fee was reasonable, well worth it..

kelly ramirez

7 years ago

I would highly recommend David and his team to anyone who needs a mold inspection and removal. We found a leak in my home and David came out and removed all of the mold that resulted from this ongoing leak. I couldn’t believe all the mold he found and that my daughter and I had been living with this. He got rid of all of our mold and I am so thankful. He also referred a great plumber to fix the leak. Kind, professional and family oriented business. Thank you so much 911 Restoration.

Dwight and Christy

8 years ago

We hired David with 911 Restoration to extract water from carpet in our business that was water soaked from the Tucson July 1st 2016 storm. His company was referred to us by our insurance company. Unknown to us, and after signing his 911 contract, David pulled a “bait and switch” and subcontracted our job to Stanley Steamer. Our $2,400 bill, for a 6 hour water extraction, included an unsupervised two man crew. One man vacuumed water first with a light vacuum and then finally with the more powerful hydro vacuum. (We asked him repeatedly from the beginning to use the more powerful hydro vacuum; however, he would not). A second man assisted by moving the hoses, posted warning signs (even though we were closed), and was a non-stop conversationalist. Upon completion of the job and running drying fans for 3 days, we had to rip out two large sections of carpet, due to them still being excessively soaked. We expressed our extreme dissatisfaction to David about the performance and outcome of this job. He also agreed the job took too long and he would have used the more powerful hydro vacuum earlier in the process. He further stated to us he wished he had supervised the entire job. We asked David to adjust our bill, however, he would not, as he had already paid Stanley Steamer. He stated that the rate he charged us was already $1,000 less than what he charges insurance companies for the same job. We feel this bill was excessive based on the outcome and the substandard performance. We, therefore, would not recommend this company.