SERVPRO of Tuscaloosa in Tuscaloosa, Alabama 35405

SERVPRO of Tuscaloosa

5500 Jug Factory Rd, Tuscaloosa, AL 35405

4.8 (137 reviews)

Overview:
SERVPRO of Tuscaloosa is a water damage restoration service located in Tuscaloosa, Alabama. They specialize in cleaning and restoring properties affected by water damage, ensuring thorough and efficient recovery processes for their clients.

Services Provided:
Water damage restoration, mold remediation, duct cleaning, fire damage restoration, and general cleaning services.

Hours of Operation:
Monday to Friday 8 AM to 6 PM, Saturday 8 AM to 3 PM
Closed on Sundays.

Contact Information:
Phone: (205) 339-5022
Website: https://www.servpro.com/locations/al/servpro-of-tuscaloosa?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
Google Reviews: 4.8 stars based on 137 reviews.

Positive feedback emphasizes the professionalism, efficiency, and friendliness of the staff. Many clients have praised the team’s thoroughness and how well they communicated during the restoration process.

Examples of positive reviews include:
“Ariel has been an outstanding representation of ServPro!” – Anna Bigham
“Servpro came in and got the job done, quickly and efficiently.” – B Abrams
“They were all courteous, respectful, and informative.” – Kaylee and Cameron Carroll

Negative sentiments are minimal, though one concern mentioned was the emotional distress from water damage situations rather than issues with the service itself.

Review Summary:
Positive Sentiments: Professionalism, friendly and efficient service, clear communication, and thorough job completion.
Negative Sentiments: Emotional distress related to water damage events, but no specific complaints regarding service issues.

Additional Ratings:
BirdEye: 4.8 stars based on 137 reviews, showcasing a consistently high level of customer satisfaction.
Total Lead Smart Rating: 9.2

Conclusion:
SERVPRO of Tuscaloosa is highly regarded for its outstanding customer service and effective water damage restoration solutions. With a strong positive sentiment from numerous satisfied clients, they present a reliable option for anyone in need of water damage recovery in Tuscaloosa, Alabama.

Member Since August 2024

Listing Id 229799

Contact Info

5500 Jug Factory Rd, Tuscaloosa, AL 35405
(205) 339-5022
Lead Smart Rating :
9.2/10.0

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5500 Jug Factory Rd, Tuscaloosa, AL 35405

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Reviews

Anna Bigham

a week ago

Ariel has been an outstanding representation of ServPro! He is respectful, understanding, and such a joy to speak and work with. He has been extremely thorough throughout the entire process.

Lars Griffin

a week ago

Servpro came into my building when a pipe burst. Specifically I remember Devin Hagler Will Prosser and Tim mills helping explain to us how to live with the fans and what to expect. Had to grab their names because they were so helpful and friendly. I dont know much about the business side but I can say that their employees are great

Rylee Rose

2 weeks ago

This team was awesome and did a great job! So polite and thorough! Would recommend again! Thanks so much to Tim mills, Tom coger, will, and Devon! You guys were great!

B Abrams

4 weeks ago

Servpro came in and got the job done, quickly and efficiently. Thanks to Tim, Will, and Paris who worked to resolve this issue. Special thanks to Tim who made sure I understood this process. They were EXCELLENT!!

Michelle sanford

a month ago

Gloria, Beverly, Wendy, Kathy, Julie were great and efficient and cleaned my basement so well!!! Highly recommend these woman to clean!

linda Posey Mize

a month ago

Paris and A.C. were a pleasure to work with. They explained everything to me and cleaned all the ductwork in my house in half a day. They were very perfessional friendly people who I would recommend to anyone needing this service. It’s so nice to know that we will have cleaner air flowing through.

mindy wiant

a month ago

Charlotte, Lindsey and Mr. Lee have done an amazing job cleaning my house. I would definitely recommend them to anyone who needs a clean home!!! I also want to recommend Harry and Devon for all you duct work needs. They was so professional and answered all my questions and concerns I had. Absolutely wonderful!!

Johnna Walker

a month ago

I had Servepro come to clean horrible soot damage from my nonvented gas logs. The ladies (Charlotte, Gloria, Lindsey, and Miss Deborah) were just amazing. They did a great job . They were so nice and professional. I felt very comfortable with them in my home. I could have never done that job on my own. Worth every dime!!

Kaylee and Cameron Carroll

a month ago

Devan, Vince, Lindsey, Deborah, AC, and Paris were all great! They were all courteous, respectful, and informative. They answered any and every question I had and more. They made me feel like I never had to worry about anything. I would recommend this team specifically for any kind of mitigation or reconstruction work!

Alan Weldon

a month ago

I recently returned home after a long weekend away to find the house flooded. The entire house was covered with an inch or more of water. The solenoid to the ice maker had failed and was spewing water at an alarming rate. I’ll offer this unsolicited advise. When you leave home on vacation, turn off the water to the icemaker and the washing machine. After turning off the water, I called Servpro and my insurance company, in that order. Devan was able to get a team together and they were at the house working in less than 2 hours. The two ladies, Charlotte and Lindsey, worked like Trojans until the free water had been removed. My call had interrupted their dinner and even though I offered to get them something to eat they declined and just kept working. Everyone worked hard and never complained, even though it was late into the evening. Devan, Charlotte and Lindsey understand customer service. I hope you never have an issue like mine, but if you do highly recommend Servpro of Tuscaloosa.