ServiceMaster 24/7 Restoration in Knoxville, Tennessee 37912

ServiceMaster 24/7 Restoration

2929 NW Park Dr, Knoxville, TN 37912

4.6 (33 reviews)

Overview:
ServiceMaster 24/7 Restoration is a fire damage restoration service located in Knoxville, TN. They specialize in emergency restoration services, offering professional assistance to homes and businesses affected by fire and water damage.

Services Provided:
– Fire damage restoration
– Water damage restoration
– Cleanup of residential and commercial properties
– Customer support and communication
– Professional repairs and restoration work

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays.

Contact Information:
Phone: (865) 407-2982
Website: [https://www.servicemasterrestore.com/locations/tn/knoxville/servicemaster-24-7-restoration-9650](https://www.servicemasterrestore.com/locations/tn/knoxville/servicemaster-24-7-restoration-9650)

Customer Reviews and Sentiment:
Google Reviews: 4.6 stars based on 33 reviews.

Positive feedback highlights promptness, professionalism, thorough communication, and effective restoration services. Customers have expressed satisfaction with the team’s dedication and quality of work.

Examples of positive reviews include:
“Simply incredible service from the entire crew! Thank you!!” – Jeanette S
“Service master saved the day for me when a pipe burst in my home…” – John Haines
“These guys do great work, I was in a very tough situation and their professionalism made everything much easier.” – Stephen

The complaint mentioned poor communication and failure to fulfill the promised services, leading to customer dissatisfaction.

Review Summary:
Positive Sentiments: Professional service, timely restoration, thorough communication, and effective cleanup.
Negative Sentiments: Issues with service fulfillment and communication.

Additional Ratings:
BirdEye: 4.6 stars based on 33 reviews, reflecting strong customer satisfaction with some issues noted.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 8.4

Conclusion:
ServiceMaster 24/7 Restoration appears to be a reliable option for fire damage restoration services in Knoxville, TN, recognized for their professionalism and effective service delivery. However, potential customers should be mindful of a few negative experiences related to communication and service fulfillment before making a decision.

Member Since August 2024

Listing Id 220647

Contact Info

2929 NW Park Dr, Knoxville, TN 37912
(865) 407-2982
Lead Smart Rating :
8.4/10.0

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Listing location

2929 NW Park Dr, Knoxville, TN 37912

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Reviews

Angela McGill

4 weeks ago

They did a great job and answer all our questions and concerns

Jeanette S

a month ago

Simply incredible service from the entire crew! Thank you!!

John Haines

2 months ago

Service master saved the day for me when a pipe burst in my home, from cleanup to repairs. CJ and the entire crew deserve a promotion and a raise.

Logan Howard

5 months ago

Trevor did an excellent job verifying and taking corrective action on a few discrepancies I had with previous work. He went above and beyond to ensure that the job was done correctly.

Pam Forgety

5 months ago

Service Master Restoration has provided excellent customer service and care at Meadow View Senior Living. Provided an update at close of each day and left their work area clean. Highly recommend!! Professional, polite and patient!

Conda Hillard

8 months ago

When our house floored they were quick to arrive & had all the damage ripped out in one day. They arrived every day at the time they stated & great to communicate with. I would most definitely recommend them to anyone.

Connie White

8 months ago

We had a small kitchen fire that smoked up my house terribly and they came straight out and talked a big game on Saturday the day of fire came Monday around 9:00 to work and then they called me around 3 and said they had cleaned the kitchen,Dining and living room and everything in it and hadn’t touched a thing and when I tried to talk to them they talked to me awful and acted like i didn’t know what I was talking about .I sure wish I could leave photo because as the saying goes the proof is in the the pudding

Stephen

9 months ago

These guys do great work, I was in a very tough situation and their professionalism made everything much easier. Their restoration was timely and seamless and I will be forever grateful for their help.

Sally Jo Witty

a year ago

These people did an awesome job. They were kind, on time, took time to explain everything, thorough, and loved on my pets. Shawn, Cathy, Sam, and CJ are just all around awesome people.

Daniel Spencer

a year ago

Everyone at ServiceMaster was nice, polite, professional, on-time and did their work right. Would highly recommend them!