A&I Fire and Water Restoration in Wilmington-NC, North Carolina 28405

A&I Fire and Water Restoration

3301 Merchant Ct Suite-A, Wilmington, NC 28405

4.5 (38 reviews)

Overview:
A&I Fire and Water Restoration is located in Wilmington, NC, specializing in fire damage restoration services. They are known for their swift response and professionalism in managing restoration tasks, particularly after water incidents.

Services Provided:
– Fire damage restoration
– Water damage restoration
– Emergency response
– Professional cleaning and repair
– Customer support and communication

Hours of Operation:
Monday to Friday 8 AM to 6 PM

Contact Information:
Phone: (910) 799-5135
Website: http://www.ai-restoration.com/

Customer Reviews and Sentiment:
A&I Fire and Water Restoration has an average rating of 4.5 stars based on 38 reviews.

Positive feedback emphasizes their professionalism, timely service, effective communication, and exceptional customer care. Many customers praise the team for being kind and responsive during distressing situations.

Examples of positive reviews include:
“Mark and his team were incredibly professional, timely, and personable.” – David Rakes
“Great communication and professionalism every step of the way.” – Lauren Cavuoto
“Highly recommend! Joe was awesome.” – Jessica Carlton

However, there is a negative review that indicates a possible issue unrelated to their core services:
“literally can’t drive.” – bellair d

Review Summary:
Positive Sentiments: Professionalism, prompt response, clear communication, thoroughness, and kindness from the team.
Negative Sentiments: Isolated issues not related to service quality.

Additional Ratings:
Google Reviews: 4.5 stars based on 38 reviews, reflecting strong overall customer satisfaction.
Total Lead Smart Rating: 8.0

Conclusion:
A&I Fire and Water Restoration stands out for its professionalism and quick response, making them a reliable choice for fire and water damage restoration services in Wilmington, NC. The overall positive feedback from clients suggests high customer satisfaction, though potential customers should consider the isolated negative review.

Member Since August 2024

Listing Id 230721

Contact Info

3301 Merchant Ct Suite-A, Wilmington, NC 28405
(910) 799-5135
Lead Smart Rating :
8.0/10.0

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Listing location

3301 Merchant Ct Suite-A, Wilmington, NC 28405

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Reviews

David Rakes

2 weeks ago

Mark and his team were incredibly professional, timely, and personable. They communicated clearly what the action plan would be and expectations. I highly recommend this company for your needs! Plan to refer any friends if needed!

Steve Gee

2 weeks ago

It seems I see their commercial every 5 minutes and although I don’t know who they are or what they do Todd and Danny seem to be a very nice couple.

Susan Early

a month ago

I’m the tenant who lives below the over-flowing toilet above me. A&I was so quick in responding and their speed, professionalism and kindness was amazing. If it hadn’t been for Brianna’s comfort and empathy in dealing with me personally, I think I would’ve lost it! Thank you all for a job well done.

Lauren Cavuoto

a month ago

Great communication and professionalism every step of the way. Mark arrived right at our mutually agreed upon appointment time each day, clearly explained the plan for the day, was very respectful and clean, ensured equipment was placed to keep us safe, and avoided every additional disruption possible. Couldn’t have asked for a better experience!

Chris Donnellan

a month ago

Love Brianna and company. They were quick, efficient and most important, kind! Would recommend very highly!

Christine Bardo

a month ago

Ray was very prompt and polite. He explained what he was going to be doing and cleaned everything up. Let me know what the next step would be, etc. Highly recommend A&I.

Jessica Carlton

a month ago

Highly recommend! Joe was awesome. He kept us informed of all the repairs after our water leak. He was also always available whenever I had questions or concerns. Homeowners appreciate having someone as trustworthy as Joe working for them!

bellair d

a month ago

literally can’t drive

James Bright

2 months ago

It was a pleasure working with A and I. Sara Calderon was always on top of things. Thanks for all your help!

Gloria Merritt Merritt

2 months ago

The best job. More than what I expected. Joe made my life easier by keeping me informed. If I had false teeth they would have fell out when I saw my beautiful awesome condo. Much better than what I could even dream of. I would recommend Joe to everyone. He’s awesome and very prompt and professional all the way. I could go on all day with praises to Joe. My life is so much better now that Joe made it beautiful. Better than before the fire.!!!! Thank you Joe your crew. And company. 100% All the way. Yours truly Gloria Merritt. I’m more than completely satisfied.!!