Overview:
Rockefeller’s Cleaning & Restoration Company, based in Albuquerque, NM, specializes in fire damage restoration services. They are recognized for their extensive experience in recovery efforts and restoration projects after fire incidents.
Services Provided:
Fire damage restoration, construction, water damage restoration, cleaning services, project management.
Hours of Operation:
Monday to Friday 8 AM to 5 PM.
Contact Information:
Phone: (505) 268-5585
Website: http://www.rockefellerscleaning.com/
Customer Reviews and Sentiment:
Rockefeller’s Cleaning & Restoration Company has received a mix of reviews across various platforms:
Google Reviews: 3.9 stars based on 104 reviews.
Positive feedback emphasizes the professionalism and quality of their work. Customers have highlighted their cleanup efforts, attentiveness to detail, and the ability to ease customer anxiety during stressful restoration processes.
Examples of positive reviews include:
“I highly recommend Rockefeller’s construction. Very professional, I could not be happier with my results.” – Veronica Ambriz
“From the first estimate meeting… I knew I was in good hands… Highly recommend this company for any kind of restoration work.” – Lee Kitts
“The cleaning crew went above and beyond… attention to detail in addressing often overlooked areas.” – Sara Barr
Conversely, some complaints mention issues with service quality and communication, with customers expressing dissatisfaction over delays and perceived overcharging.
Examples of negative reviews include:
“Horrible service. Rude and unprofessional people.” – E M
“We had a leak… what a mistake! Overcharged and unhappy… missed 2 out of 3 appts.” – Daena Candace
Review Summary:
Positive Sentiments: Professionalism, thorough cleaning, attention to detail, excellent project management.
Negative Sentiments: Communication issues, service quality inconsistencies, overcharging concerns.
Additional Ratings:
BirdEye: 4.0 stars based on 104 reviews, reflecting a similar trend of mixed customer experiences with both positive and negative feedback.
Total Lead Smart Rating: 6.5/10, based on the overall customer satisfaction and the notable mix of positive and negative experiences.
Conclusion:
Rockefeller’s Cleaning & Restoration Company offers reliable fire damage restoration services in Albuquerque, NM, backed by numerous positive reviews emphasizing professionalism and thorough work. However, potential customers should consider the mixed feedback and occasional complaints regarding service quality and communication before engaging their services.
Member Since August 2024
Listing Id 212155