The Contents Department in Troy-MI, Michigan 48084

The Contents Department

1635 Northwood Dr, Troy, MI 48084

4 (8 reviews)

Overview:
The Contents Department is a specialized fire damage restoration service located in Troy, MI. They focus on assisting clients through claims processes by providing thorough packing, inventorying, and retrieval of personal items affected by incidents such as fire or flooding.

Services Provided:
– Fire damage restoration
– Flood damage restoration
– Contents handling and inventory
– Packing and storage services
– Responsive customer service

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (248) 499-9505
Website: https://thecontentsdepartment.com/

Customer Reviews and Sentiment:
The Contents Department holds a mixed reputation based on its 8 reviews:

Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback emphasizes the company’s efficiency, customer service, and thoroughness in handling belongings during stressful situations.

Examples of positive reviews include:
“I could not recommend The Contents Department enough. They were thorough and prompt throughout the entire claims process.” – Agron Berishaj
“Excellent communication skills and a great project manager.” – Devlina Sur

On the other hand, negative feedback highlights issues with communication and availability:
“Don’t return calls goes right to voicemail. Fly by night company that must want to take your money.” – R W
“Not good.” – Melita B

Review Summary:
Positive Sentiments: Efficient service, attentive and communicative staff, effective handling of contents, and high customer satisfaction.
Negative Sentiments: Poor communication and responsiveness in some cases, leading to frustration.

Additional Ratings:
BirdEye: No rating available.
Better Business Bureau (BBB): Not listed. Total Lead Smart Rating: 6.0

Conclusion:
The Contents Department has shown a capability to efficiently manage fire damage restoration and contents handling, with praise for their thoroughness and customer service. However, potential clients should be cautious given the highlighted communication issues and mixed reviews before engaging their services.

Member Since August 2024

Listing Id 229609

Contact Info

1635 Northwood Dr, Troy, MI 48084
(248) 499-9505
Lead Smart Rating :
6.0/10.0

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Listing location

1635 Northwood Dr, Troy, MI 48084

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Reviews

R W

a month ago

Don’t return calls goes right to voicemail. Fly by night company that must want to take your money

Agron Berishaj

2 months ago

I could not recommend The Contents Department enough. They were thorough and prompt throughout the entire claims process. They kept me updated on every step and were easy to get hold of. I would strongly encourage anyone who needs contents handled on a claim to give them a call.

Jodi Millman

7 months ago

My garage was flooded in September. I reached out to my management company. They are incompetent, but at least they made arrangements for The Contents Department to remove and store my belongings that were in the garage. Vasel was communicative which is in direct contrast to my management company which never communicates. My belongings were returned when promised and everything was clearly labeled in boxes. Communication and good customer service go a long way. I highly recommend The Contents Department.

spookmaster5000

9 months ago

Used the contents department for our when our basement flooded. Could not have made a better choice. They had my basement cleaned up and taken care of soon after calling. Andrew was a great help!!

Devlina Sur

a year ago

The Contents Department worked on our house site when it was damaged due to flooding. The team came immediately during holiday season in winter. They were super organized. Each box, they packed, had correct label of the room, contents in it, photo taken and a QR code to refer in the list. This system made it easy for us at a later stage when we went through the inventory of salvageable/non salvageable items. The team is courteous, respectful and laser focused while doing their job. They helped us in unpacking of the boxes and storing them away when the house was ready to move in. You can rely on their team. Vasel, Jamie, Bailey and others are great to work with. Jamie has excellent communication skills and a great project manager. They are very honest and true to their work. I would always recommend them.

CathCoffey Ingles

a year ago

Very happy with the great customer service- and the movers were so nice and good at what they do. They were even able to put back together my antique drafting table! Merci!

Melita B

a year ago

Not good.