Damage Control & Restoration, Inc.

Ahmad N

3 weeks ago

After our basement flooded while we were away on vacation, we were referred to Damage Control by our insurance company to handle the restoration. Initially, everything seemed promising—the insurance estimate was around $16,000 to restore the basement to its original state, and Mark from Damage Control assured us they could achieve this quickly. However, we decided to seek a second opinion, and it turned out to be a crucial decision. Another contractor highlighted inconsistencies in the initial assessment and pointed out significant water damage to walls and cabinets that had been overlooked. Following advice from an independent party and conducting mold testing, it became clear that the scope of work required was much more extensive than originally estimated. Ultimately, the cost to properly restore our basement amounted to $138,000, significantly higher than the initial estimate. Had we relied solely on the advice of the insurance company and Damage Control, we would have faced serious issues like sagging cabinets and hidden mold growth behind our walls. This experience underscores the importance of doing thorough due diligence when dealing with contractors, especially in challenging situations like ours. While Damage Control was recommended, their initial assessment fell short of addressing the full extent of the damage, leading to unexpected costs and delays in the restoration process. In conclusion, while we appreciate the referral from our insurance company, it’s crucial for homeowners to carefully evaluate all options and seek multiple opinions to ensure that the work to your home is comprehensive and done right.

Itzel Lopez

a month ago

Called in to get some help and woman who answered the phone was extremely rude. I was barely able to get out what I needed to say and she cuts me off immediately saying “We’re not interested” and cuts the call.

mgiles1111

2 months ago

I am so thankful for Jon and Jimmy!! We ended up having to use them again due to plumbing issues in basement. So thankful we requested Jimmy again because he did such amazing work the first time we wanted him to do it again. Both Jimmy and Jon have gone above and beyond our expectations once again! We are so thrilled with how things turned out in the basement. It looks very professional!! Thank you again!! We appreciate all you do!!!

Shannon Stubbs

7 months ago

Jon and Lisa were amazing! So helpful and this was my first large home repair due to wind damage – couldn’t be happier

Shannon Stiens

10 months ago

The finished project looks good. The time of the project was two months late and then they still had items to come in and finish up which took another four months. Our project manager was kind of hard to communicate with. He would mix text and emails and rarely call to discuss anything. Don’t try talking to the contractors because they only talk to the project manager. I loved one day I was over looking at the progress and all I heard was the hvac guys talking about how much they hate this house. Make sure if you have to reschedule an appointment you have a good reason . I was asked to be in a funeral over a weekend on the following Monday. I had an appointment with Jesse the PM that I let him know I would need to reschedule because I had to be in a funeral. Later he told my wife he couldn’t believe I lied about being in a funeral. I had also asked for a couple of items in my house that certainly would have been great but they were overlooked. You also might want to record all of your conversations especially if you are asking for something custom. The house does look nice. Thanks Carmen for your help getting this done.

Nacho Bidness

10 months ago

Work was completed as described and when promised. Everything was done just how I asked and the team was very accommodating of my schedule.

Jason Salge

a year ago

Great experience, would definitely use this company again. Jon worked with insurance company to get the claim approved. He was responsive, got the work scheduled quickly, and now the garage is fixed.

Carol Gillard

a year ago

Great people with whom to work. Quality job.

Jessica Getty

a year ago

Experienced Contractors. Great work, professionalism, and timeliness!

Lisa Townley

a year ago

Unfortunately my basement flooded. Fortunately I chose Damage Control & Restoration . It was a great experience from beginning to end. They made it easy work with them and the results were amazing!!! I would recommend this company to anyone needing work done to contact this company first. You won’t regret it.