ServiceMaster Albuquerque Fire & Water Restoration By Rapid Response in Albuquerque, New Mexico 87113

ServiceMaster Albuquerque Fire & Water Restoration By Rapid Response

8600 Paseo Alameda NE, Albuquerque, NM 87113

4.6 (22 reviews)

Overview:
ServiceMaster Albuquerque Fire & Water Restoration By Rapid Response is a building restoration service located in Albuquerque, NM. They specialize in fire and water damage restoration, offering timely and professional assistance to clients in distress.

Services Provided:
– Water damage restoration
– Mold remediation
– Fire damage restoration
– General building restoration services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (505) 588-2102
Website: https://www.albuquerqueservicemaster.com

Customer Reviews and Sentiment:
ServiceMaster Albuquerque has a rating of 4.6 stars based on 22 reviews.

Positive feedback emphasizes the company’s responsiveness, professionalism, and the expertise of their staff. Customers have particularly praised Edmundo and his team for their calm demeanor and thorough communication during stressful situations.

Examples of positive reviews include:
“I want to compliment Edmundo and his crew for their work. He is knowledgeable and professional.” – Sue Houser
“Cesar and his team did an excellent job cleaning up and restoring our cabin after water damage.” – Bettina Pangan
“Edmundo was very prompt and professional and worked very hard to get things going in a bad situation.” – Douglas Cramer

However, negative sentiments highlight issues related to communication and reliability, with complaints about delays in service and lack of accountability.

Examples of negative reviews include:
“They cannot be trusted to do a quality or ethical job.” – Ed Stang
“It’s been almost 5 1/2 months since we’ve been in our home… I am less than pleased with their work and communication.” – David Barela

Review Summary:
Positive Sentiments: Promptness, professionalism, thorough communication, knowledgeable staff, and high-quality restoration work.
Negative Sentiments: Issues with reliability, communication failures, and prolonged service delays.

Additional Ratings:
Google Reviews: 4.6 stars based on 22 reviews, reflecting a generally positive customer experience, though some concerns are noted.
Total Lead Smart Rating: 7.5

Conclusion:
ServiceMaster Albuquerque Fire & Water Restoration By Rapid Response is a reputable building restoration service recognized for their prompt and professional approach in handling water and fire damage situations. However, potential clients should be mindful of the mixed reviews regarding communication and service delays before choosing their services.

Member Since August 2024

Listing Id 212157

Contact Info

8600 Paseo Alameda NE, Albuquerque, NM 87113
(505) 588-2102
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

8600 Paseo Alameda NE, Albuquerque, NM 87113

Get Direction

Reviews

Sue Houser

5 days ago

I want to compliment Edmundo and his crew for their work. He is knowledgeable and professional. We panicked when our house had water damage but Edmundo responded immediately and calmly walked us through the restoration process. He made the situation easier.

Ed Stang

6 days ago

Do not use this company for remediation/ restoration services. They cannot be trusted to do a quality or ethical job. They maximize the length of time to do the work and provide very little service. They will not perform all the required testing to certify the property. They do not communicate nor are they accountable for their work performance

John Vargas

a year ago

I made a phone call to this company late in the evening. They sent out a specialist that evening to take care of my clients mold issues inside their bathroom. Very satisfied with the professionalism and their due diligence of removing the mold.

Bettina Pangan

a year ago

Cesar and his team especially Ramon and Aaron did an excellent job cleaning up and restoring our cabin after water damage. They are very professional and honest. I highly recommend their services.

Daniela Gutiérrez

a year ago

Edmundo resolved my issue in a timely manner, and had excellent customer service.

Douglas Cramer

a year ago

Edmundo with ServiceMaster was very prompt professional and worked very hard to get things going in a bad situation his knowledge with the process has been invaluable to me I recommend them with five stars. Him and his crew were very responsive and also very professional

Christine Sanchez

a year ago

Mundo and his crew were great. Very polite, respectful and did a great job. Mundo also explained things as he went along. Great Job!

HPL Works

a year ago

We had a great experience with our home. We had new carpet installed in our bedrooms and wood flooring throughout. I would highly recommend this company and will reach out again in the near future for more renovations and upgrades. Thank you Mundo and your team!

Galina Watts

2 years ago

This company really cares about their clients! Responded fast, very knowledgeable, understands your needs. Definitely, I recommend this company.

David Barela

2 years ago

It’s been almost 5 1/2 months since we’ve been in our home. There are repairs that need to be done although when a company works 1 day maybe 2 a week it’s impossible to complete in a timely manner. We were estimated end of July here we are mid October. I have reached out to speak with the owner no response. My home was robbed during this process and I still feel it was the workers contracted but nothing rectified. I am less than pleased with their work and communication. I will post recent pics although the only difference is the debris was removed and there is now paint and flooring. Unfortunately we are at their mercy at this point and to anyone out there I would not recommend this company.