Overview:
Summit Restoration is a building restoration service located in Las Vegas, NV. Specializing in water damage, mold remediation, and fire restoration, the company aims to assist clients in unfortunate situations by providing thorough and professional restoration services.
Services Provided:
– Water damage restoration
– Mold remediation
– Fire damage restoration
– Reconstruction services
Hours of Operation:
Monday to Friday: 9 AM – 5 PM
Contact Information:
Phone: (702) 740-4731
Website: http://www.summitrestorationlv.com/
Customer Reviews and Sentiment:
Summit Restoration has received mixed reviews across various platforms:
Google Reviews: 4.4 stars based on 10 reviews.
Positive feedback emphasizes the company’s excellent customer service, professionalism, and ability to manage insurance claims effectively. Customers have highlighted the responsiveness and knowledge of project managers who keep them informed throughout the process.
Examples of positive reviews include:
“Wonderful customer service! Thank you Anthony and Sean.” – Urban Surfer
“They knew exactly how to communicate with my insurance company.” – Janae Schnitz
“Bill was able to tell us all about what was needed to get the job done right.” – Tim Crouse
However, there are concerns about significant delays and poor coordination, with one review reflecting a long wait for project completion.
The complaint noted long project durations and dissatisfaction with work execution, leading to considerable frustration for some customers.
Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable project managers, effective communication with insurance, and high-quality restoration work.
Negative Sentiments: Long delays in project completion, issues with office staff communication.
Additional Ratings:
BirdEye: 4.4 stars based on 10 reviews, demonstrating a balanced view of customer satisfaction with some expressed concerns.
Total Lead Smart Rating: 7.0
Conclusion:
Summit Restoration offers professional restoration services in Las Vegas, with a notable reputation for customer service and project management. Potential clients should, however, be mindful of mixed reviews, particularly concerning delays, before engaging with the company.
Member Since August 2024
Listing Id 221131