FIRST ONSITE Property Restoration

Overview:
FIRST ONSITE Property Restoration is a building restoration service located in Des Moines, IA. The company specializes in restoration services, particularly in areas dealing with water damage and fire recovery.

Services Provided:
– Building restoration
– Water damage restoration
– Fire damage restoration
– Insurance claim assistance

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (515) 612-8012
Website: https://firstonsite.com/locations/view/us/ia/des-moines/2130-delaware-avenue

Customer Reviews and Sentiment:
FIRST ONSITE Property Restoration has received a mix of positive and negative reviews across various platforms:

Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback emphasizes the professionalism, friendly service, and thoroughness of the staff. Customers have appreciated their compassionate approach during difficult situations.

Examples of positive reviews include:
“Terrific service by professional, friendly, efficient staff!” – Jeno Berta
“They really give you a personal experience.” – Thomas Walker

On the other hand, negative feedback is mainly centered around significant delays in project completion and poor communication, particularly regarding fire restoration services.

Example of a negative review:
“If you have a house fire…ask for a different one.” – Samantha Karaidos

Review Summary:
Positive Sentiments: Professional and friendly staff, thorough inspections, compassionate service.
Negative Sentiments: Significant delays in service, issues with communication, unresolved project completion.

Additional Ratings:
Total Lead Smart Rating: 5.5

Conclusion:
FIRST ONSITE Property Restoration in Des Moines, IA, is noted for their attentive service and professionalism, particularly in challenging restoration situations. However, potential clients should be cautious of reported delays and communication issues before proceeding with their services.