Garland Restoration Inc. in Placentia, California 92870

Garland Restoration Inc.

610 Richfield Rd, Placentia, CA 92870

2.6 (15 reviews)

Overview:
Garland Restoration Inc. is a building restoration service located in Placentia, California. The company primarily focuses on restoration services following water damage, particularly for clients whose homes have been affected by incidents such as floods or leaks.

Services Provided:
– Building restoration
– Water damage restoration
– Insurance claim assistance

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (800) 548-1186
Website: http://www.garlandrestoration.com/

Customer Reviews and Sentiment:

Garland Restoration Inc. has received mixed reviews, resulting in an overall rating of 2.6 stars based on 15 reviews.

Positive feedback highlights timely and professional work, with specific mentions of effective communication from team members like Nathan and Derek:
“Professional, good communication throughout and quality work!” – Lenny Vandermade

However, many reviews express deep dissatisfaction with the company’s service:
“Do not let your insurance company pawn this awful company on you! Worst customer service ever!!!” – Jess Luna
“If your insurance company recommends this company run!!! They are horrible…” – Wanda Belleville

The predominant complaints revolve around poor communication, delays in service, and unsatisfactory work quality, with several customers reporting ongoing issues long after the job was supposed to be completed.

Review Summary:
Positive Sentiments: Professionalism, good communication, quality work when completed.
Negative Sentiments: Poor communication, unfulfilled promises, significant delays, and subpar work quality.

Additional Ratings:
BirdEye: 2.6 stars based on 15 reviews, indicating a consistent pattern of discontent among clients.
Total Lead Smart Rating: 3.4

Conclusion:
Garland Restoration Inc. appears to be a company that, while capable of delivering good results on occasion, suffers from serious issues in customer service and project management. Prospective clients, especially those relying on insurance recommendations, should tread carefully and consider the overwhelmingly mixed reviews before engaging their services.

Member Since August 2024

Listing Id 225653

Contact Info

610 Richfield Rd, Placentia, CA 92870
(800) 548-1186
Lead Smart Rating :
3.4/10.0

Get A Quote Claim

Listing location

610 Richfield Rd, Placentia, CA 92870

Get Direction

Reviews

LENNY VANDERMADE

3 months ago

Professional, good communication throughout and quality work! We are so grateful that our home insurance assigned Garland to restore our condo after a washing machine flood. We had extensive water damage and they restored our place to look better than it did before! Nathan, Derek and their team did an excellent job! Highly recommend.

Jess Luna

4 months ago

Do not let your insurance company pawn this awful company on you! Worst customer service ever!!!

Frederick Bustillos

a year ago

I had restoration job on an apartment where as water heater burst. To this day the draws in kitchen do not line up. Everybody did their job but Carpenter fail to fix draws. He never came back.

WANDA BELLEVILLE

a year ago

If your insurance company recommends this company run!!! They are horrible, my job was supposed to be completed in 3-4 weeks 6 months later job still not done! Work that was done is terrible they did more damage to my property than they fixed. They dropped my brand new island, damaged my flooring. When they removed the countertop and backsplash they left my walls looking like this and refused to fix it. I fired them and settled with my insurance company! I am serious do not hire them, RUN!

Paula Solorio

a year ago

Absolutely the worst company to assist you in your needs. Rob makes inappropriate remarks. Gives incorrect quotes, which hes not supposed to be doing. And says things like why not pay that? Mercury gave you a big fat check?They painted and left 2 inches darker then the entire house. Wish I had read these comments before hiring them .

Laura Stecher

2 years ago

Do not use this company. Terrible communication. No one returns calls or texts and they do not supervise sub contractors. Because of this, work was done wrong and had to be fixed. This was an insurance claim and I will be letting my insurance company know how terrible a company this is.

Patrick Parsons

3 years ago

From start to finish all the garland employees were understanding and professional they repaired my kitchen and bath after the slab leak without any issues. I would recommend them to friends and family ( You choose the contractor not the insurance company )

Nicole Mordhorst-Fulton

3 years ago

Zero stars! Communication is non-existent. Hired by Mercury. What should have been a 4 week leak repair turned into 6 months. The Superintendent fights with the GC and your job is held up because no one is truly in charge. They tell you they’re going to show up to work, then no one shows. I’ve worked with over 25 Contractor’s between my profession and residence. None have ever performed this poorly. It’s a shame. DO NOT use them, even if your insurance company recommends them. You’ll regret it if you do.

Spencer Chang

4 years ago

0 stars (negative stars if possible)! Worst “service”. Absolutely terrible communication and employees. Auto Club assigned contractors. I don’t know how that happened. I expect better from Auto Club. Would not recommend for anyone. Not even my worst enemy.

Tom Matrone

6 years ago

Love and enjoy being a vendor for a first class company. I work with taking orders from Natalie with Garland Restoration and it’s nice to work with great organizational skilled people like her. Thanks again for your professional business…..