1 B.F.I. Roofing and Exteriors

Kevin VanHeulen

2 weeks ago

We hired them to extend downspouts on a home and their work was not even close to what we spoke of. Two experts (one a hydrologist) commented how the shoddy installation was not even close to being a solution. They promised to “make it right” and sent a crew out to reinstall the drainage they way it should have been done in the first place. At that point I did not want them to do the job and told them I was using someone else. After they reinstalled the system anyway they are asking for an additional $1100 for the work they promised to fix. Imagine doing bad work then asking for more money for fix it. Terrible business model! This was after we paid $1800 for the original work. (For only three downspout extensions). Stay away from this unprofessional company. Fortunately I have proof and documentation of everything. Update. They never asked for a diagram but only asked how deep and how long do the extensions need to go. I said fifteen feet out and they extended only 10 and capped the ends underground. The water had no place to go with that amount of volume. They said they would take care of it and now they want to get paid again. Attached is a picture I found of the masking tape they used to connect the pipes on the original. Anyone can tell this is not good. I signed no agreement for their second time around. The client expressed his reluctance to have them come back out so I told them not to. Your response is in no way what you had discussed with me. For the record, there was no water issue at the time of inspection but it developed after a clog happened during heavy rains. It technically was not in our scope to predict the future of the downspout system but I wanted to make the customer happy. My only fault was hiring you to do the work.

Jeffery Miller

a month ago

Excellent communication and services. Did the job quickly and would recommend this company to anyone.

Jessica Willmore

2 months ago

Phenomenal professionals! Absolute superhero on a job that started out as a nightmare. I couldn’t have asked for better quality, response, and service.

Brian Beaty

3 months ago

Great company will def use again!

Delaney Merriman

3 months ago

Steve and his team are top notch! Reasonable and always have your back to get you the best deal — including with insurance. Will continue to recommend B.F.I. to those looking to have their roof fixed.

Jim Donoho

3 months ago

I would highly recommend Steve and 1B.F.I. for any of your roofing needs! He is eager to please and make sure the job is done exactly the way you would want. They also are very knowledgeable on any of your exterior needs such as siding, trim, etc.

Lance Tate

3 months ago

Great Roofer, and very knowledgeable about what your roofing and exterior needs are . Great service and crews and installs . Highly recommended company.

Miller Malone

4 months ago

Excellent service

Mike Maitland

4 months ago

Nice work

Maria Clayborn

4 months ago

He goes above an Beyond, he has the experience to get the job done.