McClain Roofing & Siding in Kingsport, Tennessee 37660

McClain Roofing & Siding

942 Riverside Ave, Kingsport, TN 37660

4.7 (28 reviews)

Overview:
McClain Roofing & Siding is a reputable roofing contractor located in Kingsport, TN. The company specializes in providing roofing services, including repairs and replacements, with a strong emphasis on customer satisfaction and quality workmanship.

Services Provided:
– Roof repairs
– Roof replacements
– Skylight installation
– Leak detection and repair
– Professional consultation

Hours of Operation:
Monday to Saturday 9 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (423) 677-9846
Website: http://www.mcclainroofingandsiding.com/

Customer Reviews and Sentiment:
McClain Roofing & Siding boasts a strong rating of 4.7 stars based on 28 reviews across different platforms.

Positive feedback emphasizes the company’s responsiveness, professionalism, and commitment to quality work. Customers have noted the owner’s dedication to explaining the process and ensuring repairs are properly done.

Examples of positive reviews include:
“Very responsive and very nice… I recommend this business to anyone.” – Rhonda Nuckles
“You won’t find a more honest professional… He’s the BEST!!!!” – Gary Carty
“This gentleman was very prompt in his communication and repaired my roof very quickly!” – Lesa “Coder4Life” Moore

However, there is a serious complaint regarding a potential incident of racial discrimination from a customer, which has negatively impacted the overall sentiment.

Negative feedback highlights a disturbing experience involving perceived racist behavior during the estimation process.
“Disgusting behavior.” – Paris Cornett

Review Summary:
Positive Sentiments: Responsiveness, professionalism, quality work, thorough explanations, and good communication.
Negative Sentiments: Incident of alleged discrimination leading to customer dissatisfaction.

Additional Ratings:
BirdEye: 4.7 stars based on 28 reviews, indicating overall high customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is not accredited, with no complaints reported in the last three years.

Total Lead Smart Rating: 8.0

Conclusion:
McClain Roofing & Siding is a commendable choice for roofing services in Kingsport, TN, known for its professionalism and customer-focused approach. However, potential clients should be mindful of the serious discrimination complaint that has been reported, as it could affect their decision-making.

Member Since August 2024

Listing Id 491870

Contact Info

942 Riverside Ave, Kingsport, TN 37660
(423) 677-9846
Lead Smart Rating :
8.0/10.0

Get A Quote Claim

Listing location

942 Riverside Ave, Kingsport, TN 37660

Get Direction

Reviews

Rhonda Nuckles

2 months ago

Very responsive and very nice. Explained what he was gonna do and it’s holding up due to a leak in skylight. It’s been 5 months ago . My bad I forgot to leave a good review. I recommend this business to anyone. Very good and nice man (Brian) . He came out when no one else would contact me back. Thanks again

C Christian

11 months ago

Very pleased with the service received. The owner is very responsive, fair and does excellent work. We had a small leak that was difficult to determine. Brian (owner) responded promptly when contacted, explained things well and was determined to get it properly repaired. I am glad that I heard about McClain Roofing and Siding through word of mouth. We would recommend this business.

Paris Cornett

11 months ago

These folks came out to my parent’s house to give an estimate on some work they needed done. The man who came out was dealing with my (white) mom and was cordial and ready to give an estimate and proceed with scheduling until my (black) father came home and then suddenly decided he “couldn’t do the job.” If you’re a decent person who opposes racism, I would highly suggest going with a different company. Would give 0 stars if it were an option. Disgusting behavior.

Lesa “Coder4Life” Moore

a year ago

This gentleman was very prompt in his communication, very professional & repaired my roof very quickly!! I will be contacting him for any future roofing needs!! Thank you!!

Gary Carty

a year ago

You won’t find a more honest professional. Call him. He’s the BEST!!!!

Dinah Mcginnis

a year ago

This man knows his work! 1st class guy.

Penie Lester

a year ago

They gave me a call back within a couple of hours and gave me day and time they would arrive for the repair. Did very good job. I would use them again

Rich Connor

a year ago

These guys are good. I have a ranch home with a roof that takes 60 squares. Got a very fair quote from the owner who happens to be one of the good guys. He said they would be here the following Wednesday, weather permitting. At 7 AM the following Wednesday, they were here with a sizable crew and really got after it. Tore off the old rood (not a roof over), repaired some bad boards, re-flashed the chimneys, and were done the next day. They spent a good deal of time cleaning up and left the property spotless. Everything I expected and more at a good price.

Ann Graves

2 years ago

Brain McClain was responsive and goes in all details about. job very good at there work would recommend them to anyone.

Sarah Coulson

3 years ago

A guy that is knowledgeable, friendly, and most importantly: shows up when he says he will. An increasingly rare find these days.