Mitchell Roofing & Siding, LLC

Jeff H

25 minutes ago

Paid upfront for a small roof repair on 9/2 and have been trying to get Mitchell Roofing & Siding to complete the work for 2 months. All I get from April in the office is empty promises about calling me back to schedule. After 7 weeks April calls me to let me know they will be here Friday morning to complete the work that they were paid for 2 months ago. I take a vacation day off from work yesterday to make sure I’m here and available. Guess what. No show and no call. Given all the positive responses on their page and being called out in Best of Mitchell, I thought they were a reputable business that had a great customer experience. My experience doesn’t reflect that at all. I am very disappointed in Mitchell Roofing & Siding for taking my money and not completing the repairs in the time frame I was given (3 weeks). It’s been 8 weeks now and I feel cheated. Much like my experience 4 years ago, it took 4 years to respond to my review. Nice job Mitchell Roofing. Good to know things haven’t changed a bit. Live and learn I guess.

William Althoff

19 hours ago

I recently had the pleasure of working with Mitchell Roofing and Siding, and I couldn’t be more satisfied with the experience. From start to finish, the staff was incredibly friendly and professional. They took the time to answer all my questions and made sure I was comfortable with every step of the process. What truly sets Mitchell Roofing and Siding apart is their commitment to going above and beyond. Not only did they complete the job on time and within budget, but they also took care of several extras that I hadn’t even considered. Their attention to detail and dedication to customer satisfaction is truly commendable. I highly recommend Mitchell Roofing and Siding to anyone in need of roofing or siding services. Their exceptional service and friendly staff make them a standout choice.

Denise Caulfield

a day ago

This company is highly recommended! They came by to check my roof which had a tarp covering missing shingles. Shingles will be ordered and fixed. One of the youg men even cleaned my gutters for me! Much appreciated!!

Montana Patterson

5 days ago

The BEST roofing business in South Dakota! I reached out and was able to get someone to come by and look at my roof they next day, and the process was so quick and effortless. The friendliest people to work with who made sure we were taken care of, would recommend them to anyone!

Spontaneous

6 months ago

He deserves 5 stars. Poor guy has had a rough year. His company had always been great!!

Edward Schuppan

a year ago

I had the pleasure of using Mitchell Roofing for my roof replacement. The communication though the office was amazing, as well as the the install. My roof was completed in one day and inspected the following week by quality control. The cleanup was great! (Almost impossible to get every nail out of the grass, but I haven’t found one yet.) If you are seeking quality and fair pricing, look no further!

Roger Kreis

a year ago

You never called back Get zero stars

Jon Adams

a year ago

My north siding needed replacing after the nasty may storms of ’22. The other company i had used for my roof wouldn’t even return a call. So i called Mitchell Roof&Side as id seen them around and thought id try them. They were responsive and were out quickly to see what needed done. The rest of the process took a little bit but that was out of their control. Like all companies nothing is perfect but in my experience they were responsive to my needs and fought for what I rightly deserved from insurance. I will be using them again if needed.

Shelby Hanson

a year ago

Our roof was done and we have to get somebody to come fix it. The photos is how they originally left it. I called the same day explaining that I was not happy. They came back the next morning and painted it. I called again, I talked to Brody. He came to the house, apologized and said they were going to make it right. He also told us that crew was no longer working for them. Couple weeks go by and we get a call asking if we could meet them at the house. Brody and Cory the owner came and said that they couldn’t fix it because they would have to redo the siding on our house. They said that the wood underneath was rotten and this was the fix. Nobody once told us this before this day. I finally said I would get a 2nd opinion. They asked us to take the Mitchell roofing sign down out of our yard before the next company came. Now I have called close to 10 times for a bill. Finally got one. Our roof was done last summer. I have a question about our bill, I’ve called 4 times now, I just get told they will call me back. Never has. Hands down the worst customer service I have ever had. I can’t even get a call back to pay them and we have to have someone else come out and see if they can make our roof better!

Elise W

a year ago

I have been trying to get ahold of someone for over 3 weeks and keep getting placed on the “urgent call list”. I have not received a call back. I had my roof replaced through them in 2018 (nightmare) and now I have water coming into my house from the ceiling. You really need to change your slogan if this is the kind of work and response from your company that you stand behind. I messaged the Facebook page as they listed that as an option on 2/17/23 and received an auto-response and I supplied my phone number. 2/18/23 I received a message back stating “I sent this to the owner my apologies. Someone will call u monday. Thank u”. Monday came and went without a call. I messaged the Facebook page saying that. Have received NO follow up since. This is absolutely ridiculous. They will gladly take your money and want full payment without proof the work has been done, but they sure can’t call a person back on work THEY GUARANTEE.