Luna Roofing LLC in Hilton Head Island, South Carolina 29926

Luna Roofing LLC

10 Trellis Ct, Hilton Head Island, SC 29926

3.5 (17 reviews)

Overview:
Luna Roofing LLC is a roofing contractor located in Hilton Head Island, SC. The company primarily provides roofing installation and repair services.

Services Provided:
– Roof installation
– Roof repair
– Gutter repair
– Professional consultations and estimates

Hours of Operation:
Monday to Friday 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (843) 689-9099
Website: http://lunaroofingsc.com/

Customer Reviews and Sentiment:
Luna Roofing LLC has received mixed reviews across various platforms, resulting in a rating of 3.5 out of 5 based on 17 reviews.

Positive feedback highlights the professionalism, promptness, and thorough work of the roofing crew, with several customers expressing satisfaction with the quality of repairs and maintenance.

Examples of positive reviews include:
“Dorian from Luna Roofing did an amazing job… professional & timely.” – K. Niles
“Luna Roofing was professional, caring, prompt, and did an amazing job on our extensive roof repairs.” – Jim McLain
“Honest and professional crew.” – Bob Kennedy

However, negative feedback points to poor customer service and unfulfilled guarantees, with multiple complaints related to lack of communication and issues with contract adherence.

Examples of negative reviews include:
“Used luna roofing 3yrs ago… leaks all over our home.” – Andrea Martenson
“They did not honor their contract… not a great business model.” – James Marquez

Review Summary:
Positive Sentiments: Professionalism, timely estimates, good quality repairs, honesty.
Negative Sentiments: Issues with leaks, unfulfilled guarantees, communication problems, contract disputes.

Additional Ratings:
BirdEye: 3.5 stars based on 17 reviews, reflecting a similar trend of customer satisfaction with significant issues noted by a portion of customers.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of NR (No Rating), with four complaints in the last three years primarily concerning service issues.

Total Lead Smart Rating: 5.0

Conclusion:
Luna Roofing LLC presents itself as a viable option for roofing services in Hilton Head Island, SC, noted for its professional approach and quality of work. However, potential customers should be cautious of the mixed reviews, particularly concerning customer service and contract commitments, prior to making a decision.

Member Since August 2024

Listing Id 487656

Contact Info

10 Trellis Ct, Hilton Head Island, SC 29926
(843) 689-9099
Lead Smart Rating :
5.0/10.0

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10 Trellis Ct, Hilton Head Island, SC 29926

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Reviews

Andrea Martenson

5 months ago

Used luna roofing 3yrs ago with in 3 months had leaks all over our home. Came out 1 time to “patch one leak.. The interior of our hone is also damaged due to these leaks.. At the bottom of their invoice it says “100%leak free guarntee” that clearly is not true. All we wanted was our roof fixed and Luna to back up their work..

K. Niles

7 months ago

Dorian from Luna Roofing did an amazing job. He was professional & timely providing an estimate. He also made great recommendations on how to tackle the roof job and remove unused Chimneys. He provided a timely quote that was fair and thorough.

Jim McLain

a year ago

Luna Roofing, was professional, caring, prompt, and did an amazing job on our extensive roof repairs. And they were appropriately priced. They are highly recommended for all of your Roofing needs. Sincerely, Jim McLain

Ken Marchi

a year ago

Out of business!

Bob Kennedy

a year ago

Luna Roofing put the roof on my home 2019 and did a great job. I added on to my house in 2022 and they fixed my gutters and repaired some flashing from the builder. Honest and professional crew.

Duke Delcher

2 years ago

I have used Dorian from Luna Roofing on my personal homes and have recommended him to many of my clients. They are very professional in every aspect. Dorian has arrived on time and is thorough in reviewing what is needed. I highly recommend Luna Roofing.

Michale Williams

2 years ago

Dorian informed me, it would take 28 square to do my roof after the insurance company and three other roofing companies informed me it would take 19 square plus 3 square for waste. Dorian Hernandez is a crook… He said It was nothing I could do with his employer because it is ok for him to make a mistake… 6 square over is not a mistake… He told me the Landmark Pro is $12 more per pack I had already contacted the company and they had informed me no real difference in the price…. Beware! I am a retired disabled Veteran, worked for the Federal Gov’t for 20 years, Mason …, This company needs to be investigated to see how rampant this is… Michale

James Marquez

3 years ago

They did not honor their contract. Dorian blamed me and my carpenter for this. Not a great business model to go after your clients. OVER YOUR MISTAKE!!!!!

pedro toruno

3 years ago

Luna, I am very grateful for everything and everyone who belongs to the Luna group. Thank you Mr Luna

Mike Rouse

3 years ago

Luna did a fantastic job on our roof!! The crew was very professional, neat and clean. After about 6 months we noticed a bump in the roof Dorian their rep came out to look then sent a crew over to open the roof and figure out the problem. As it turns out the cause was due to very poor carpentry work (framing contractor). However Dorian and crew repaired the whole problem, hats off to the whole Luna team!! Luna is the only Roofing Contractor I will use .