A-1 Roofing

Overview:
A-1 Roofing is a roofing contractor located in Massillon, OH, primarily focused on providing roofing installation and repair services. The company strives to offer competitive pricing and timely project completion, catering to residential roofing needs.

Services Provided:
Roof installation, roof repair, roof replacement, customer consultation, and cleanup services.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (330) 936-5889

Customer Reviews and Sentiment:
A-1 Roofing has received mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 9 reviews.

Positive feedback highlights the company’s responsiveness, quality of work, and competitive pricing. Customers have appreciated the professionalism of the crew and the thorough cleanup after project completion.

Examples of positive reviews include:
“A1 roofing was prompt in delivering a quote… completed the entire project in a timely manner.” – Cassondra R.
“Bob and his crew are some of the most wonderful individuals… I highly recommend A-1 Roofing.” – Provine Family
“Excellent customer service and our roof is beautiful.” – jennifer stewart

However, some complaints indicate issues with repairs and communication, leading to customer dissatisfaction.

Examples of negative reviews include:
“I had them repair my roof from several leaks. They charged me a pretty steep rate… I’m never going through them again.” – Rachel Dunn
“Four years of pure Hell nothing but lies… leaks everywhere.” – scott alexander

Review Summary:
Positive Sentiments: Prompt service, competitive rates, responsive customer service, quality workmanship, and good cleanup.
Negative Sentiments: Issues with repairs, high costs for minor fixes, and communication problems.

Additional Ratings:
BirdEye: 4.1 stars based on 9 reviews, reflecting a trend of customer satisfaction but also notable complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding repair services and communication.
Total Lead Smart Rating: 5.0

Conclusion:
A-1 Roofing appears to provide solid roofing services in Massillon, OH, especially valued for their responsiveness and quality work. However, potential clients should consider the mixed reviews and unresolved issues highlighted by some customers before making a decision.