Stephens Restoration LLC

Overview:
Stephens Restoration LLC is a roofing contractor located in Dayton, OH. The company specializes in various roofing services and has dealt with issues ranging from storm damage repairs to new roof installations.

Services Provided:
Roofing repairs, roof replacement, storm damage restoration, skylight installation.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (513) 630-8915

Customer Reviews and Sentiment:

Google Reviews: 3.9 stars based on 19 reviews.

Positive feedback highlights the company’s professional demeanor, quality work, and responsiveness. Clients appreciated their thorough communication and dedication to customer needs.

Examples of positive reviews include:
“They did an amazing job on my roof and my mothers roof! They kept us informed about the whole process.” – Tiffany Colvin
“Stephens Roofing has taken care of several roofing issues on my property. They are very detailed and a delight to work with.” – Shana Williams
“Amazing! They truly care about your feelings and your needs.” – Faye Scoggins

On the downside, some reviews point to issues like poor communication and dissatisfaction with repairs.
“The crew came back on Sunday but just used nails and silicone… Owner no longer responding.” – Layla Gilman Reed

Review Summary:
Positive Sentiments: Quality workmanship, professionalism, effective communication, affordability, and thoroughness.
Negative Sentiments: Poor customer service responsiveness, unresolved issues, and communication problems.

Additional Ratings:
BirdEye: 3.9 stars based on 19 reviews, reflecting similar sentiments of customer satisfaction mixed with some concerns over service issues.
Total Lead Smart Rating: 5.8

Conclusion:
Stephens Restoration LLC presents a mixed image as a roofing contractor in Dayton, OH. While praised for their quality of work and customer service, potential clients should exercise caution due to instances of poor communication and unresolved complaints.