Overview:
Cincinnati Roofing Services is a roofing contractor located in Cincinnati, Ohio. The company is primarily focused on roof installation, repair, and maintenance services and is known for its owner-operated approach.
Services Provided:
– Roof installation
– Roof repair
– Warranty services
– Customer consultations
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (216) 493-7280
Customer Reviews and Sentiment:
Cincinnati Roofing Services has received mixed reviews across various platforms:
Google Reviews: 3.3 stars based on 16 reviews.
Positive feedback highlights the honesty and quality of work provided by the owner, Tom. Customers appreciated the reasonable pricing and fast service from the crew.
Examples of positive reviews include:
“Tom is a very honest guy and won’t try to upsell you things you do not need.” – Gerald Lee
“Tom did a great job on my roof. The crew was fast and the job was quality.” – Vince St. Louis
However, several customers expressed dissatisfaction regarding communication issues, unmet expectations, and problems with warranty service.
Examples of negative reviews include:
“I contacted Tom to have someone out to make the repair… however, he never contacted me at all.” – Matt Smith
“Great pricing but no work ever done. Run, do not walk, away from this company.” – Bonnie Coleman
Review Summary:
Positive Sentiments: Honest service, quality work, reasonable pricing, and efficient crew.
Negative Sentiments: Issues with communication, warranty service delays, unprofessionalism, and unaddressed repairs.
Additional Ratings:
BirdEye: 3.3 stars based on 16 reviews, reflecting a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding unresponsiveness to warranty work.
Total Lead Smart Rating: 4.5
Conclusion:
Cincinnati Roofing Services may be an option for those looking for affordable roofing solutions in Cincinnati, especially valued for Tom’s honesty and upfront pricing. However, potential customers should exercise caution given the significant number of negative reviews regarding communication and warranty issues.
Member Since August 2024
Listing Id 472366