A-1 Roofing in Durham, North Carolina 27703

A-1 Roofing

125 Torpoint Rd, Durham, NC 27703

4.3 (23 reviews)

Overview:
A-1 Roofing is a roofing contractor based in Durham, North Carolina. The company specializes in roofing repairs and installations, known for its friendly customer service and professional workmanship.

Services Provided:
Roof installation, roof repairs, roof cleaning, debris removal, and emergency roofing services.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (877) 540-1952
Website: https://www.a1roofingdurhamnc.com/

Customer Reviews and Sentiment:
A-1 Roofing has received mixed reviews across various platforms:

Google Reviews: 4.3 stars based on 23 reviews.

Positive feedback highlights the company’s speed, professionalism, and thorough clean-up. Customers have appreciated the friendly staff and their ability to handle roofing projects efficiently.

Examples of positive reviews include:
“Very friendly and courteous staff. Thorough roof cleaning, quick and efficient.” – Amy W
“The crew that came out were on time and completed within the time frame.” – sylvia lassiter
“Great roofing company. Owner is very knowledgeable and gets the job done.” – Lori Peak

However, some reviews expressed frustrations with communication and reliability:
“I couldn’t count on this company to complete a very small job.” – Beth and Mike Zwaryczuk
“I was sitting in my room doing work and my roof fell on me!” – Catherine Jung

Review Summary:
Positive Sentiments: Friendly and knowledgeable staff, thorough work, quick service, and professional behavior.
Negative Sentiments: Issues with communication, missed appointments, and reliability concerns.

Additional Ratings:
BirdEye: 4.3 stars based on 23 reviews indicating a generally positive sentiment.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints over the last three years regarding service issues.
Total Lead Smart Rating: 6.5

Conclusion:
A-1 Roofing appears to offer quality roofing services in Durham, NC, with a reputation for friendly staff and professional work. However, potential customers should be cautious of the mixed reviews and communication issues reported by some clients before making a decision.

Member Since August 2024

Listing Id 478147

Contact Info

125 Torpoint Rd, Durham, NC 27703
(877) 540-1952
Lead Smart Rating :
6.5/10.0

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Listing location

125 Torpoint Rd, Durham, NC 27703

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Reviews

Beth and Mike Zwaryczuk

2 months ago

I’ve never written a poor review but felt that it is/was important to share this information with potential customers who may be in need of an urgent need for roofing repair. I wouldn’t have even written this if they would have had the courtesy to return an email, text or voicemail. Sorry A-1. It was unacceptable…. Several times over the last 5 weeks, the owner mentioned that a team would be coming to repair my roof. Each time, no one showed up and no one communicated there was a change in plans and to set a new time. (3 emails, 2 1×1 phone calls with the owner and then several voicemail follow-ups) I couldn’t count on this company to complete a very small job and several times gave them the benefit of the doubt since it was such a small job.

Amy W

3 months ago

Very friendly and courteous staff. Thorough roof cleaning, quick and efficient. Also, cleaned away all debris from roof and around the house. 😊 …

Rob Smith

4 months ago

A-1 Roofing removed the old roof (both layers), made sure all the roof penetrations were sealed (vent pipes, etc.) and put on a beautiful new roof. I appreciate their speed and professionalism. They cleaned everything up afterward. This is the second roof we have used A-1 for (two different houses) and we will use them again if we ever need a new roof.

sylvia lassiter

6 months ago

What can I say about this company?! Nothing but great great great!!! The company owner Daniel is so pleasant, has been doing roofing seen he was 12yrs( that’s experience)! He gave us a quote for replacing our roof which was very reasonable once they got here and found more work then we thought he remained with the original quoted price. Brittany his daughter that handles the office also very pleasant went above and beyond to help getting the service date in just before we were expecting bad weather. The crew that came out were on time and completed within the time frame Brittany told me. I looked out to find the crew working well together and seem to real enjoy their jobs(that says a lot about who you are working for) I recommend A-1 Roofing pricing is good, the work(roof) is beautiful, they are professional and friendly!! I am more then pleased with my roof and can not wait to work with A-1 Roofing again in future projects! Thank you Dan, Brittany and the A-1 Roofing team 5 stars all day

Lori Peak

10 months ago

Great roofing company. Owner is very knowledgeable and gets the job done correctly and quickly. Definitely would use them again!

OscarSmells Good

10 months ago

They came on time to my roof repair sight , they did the work perfect and there were no seam marks holes cracks or anything , good company would call again

Cashton Riccitelli

10 months ago

Amazing job. They were very cooperative, and got the job done fast. Would recconend

Avery Fargis

10 months ago

Very good job on my roof would recommend to hire they were so nice when I was talking to them

Catherine Jung

10 months ago

I was sitting in my room doing work amd my roof fell on me! I did not get hurt though

Daina N Gary

a year ago

A guy called to do an interview with my husband. He asked how old my husband was and when he replied “50”. He was told he’s too old if that’s not age discrimination idk what is