AVS Roofing And Siding

Tonia Brinson

2 years ago

My experience with AVS Roofing And Siding was nothing but first class service. Marcus and his team were knowledgeable, proactive and honest in all aspect of the operation. When you hire someone to service your needs you’re in expectation of reputable and reliable service. They fulfilled that requirement and we highly recommend them to anyone in need of roofing repair, replacement or consultation. The staff is courteous, respectful and always available. Qualities that rate them at the top.

Tim Griffin

2 years ago

The AVS Roofing And Siding team replaced our roof last week and we could not be happier with their workmanship. In addition to the quality roof we got, we found them to be very responsive to our needs. They took some extra time going around the yard and cleaning debris and looking for nails. Most importantly, the roof looks great! I’d definitely recommend them to anyone needing roof repair or replacement.

WingMing lee

3 years ago

Very bad experience where I was told that they could do a repair on the roof siding for the small damage, which meant a partial repair. I was quoted for about $1600 and paid the deposit/service fee and accepted on that agreement. Over two months they have given poor communication about the progress on the supplies and out of no where decided that they had to replace the whole thing, which wasn’t the agreed upon. This was about 5 to 6 times the initial quote. I called customer service about 10+ times and never got a clear answer and that they they would pass along the message and have someone call me. That never happened or not in a timely manner. One day I got in contact supposedly with a manager and they put the blame on me saying it was my fault for the miscommunication. Supposedly someone had closed the job ten days after I had someone come to inspect it, which I never said to close. None of the calls over the two months had any representatives told me that it was closed. I was told that it was the past and to forget about it when it was their fault and they expected me to pay another fee to get someone out again. You couldn’t even keep your promise on the first agreed on contract and expect me the second one won’t be broken. Even if I took the initial quote they didn’t even have the supplies where there was no way I would go all through this trouble again. After all this disaster I got a partial refund because of their lack of communication. They couldn’t even give me the whole thing back because of their error and misdirection. For some reason they decide to decrease the deposit/service fee by $150 over the two months. If you couldn’t do the job for the first quote, don’t hold me up for months and give another quote that was not agreed on. Be wary of this business. Service might be good when done, but horrible customer service where they will put the blame on you somehow.

Emma Simpson

4 years ago

The people at AVS Roofing And Siding have done a great job handling the interactions with the insurance company. They met the claims adjuster at the.house and worked to ensure that everything necessary to do the repairs was included in the claim. AVS Roofing And Siding were knowledgeable and responsive throughout the process.

Kelly Ortiz

4 years ago

John came and give us the estimate for our roof and we decided to go with AVS Roofing And Siding to do the installation of the new shingles. Excellent customer service, friendly & knowledgeable staff. John & his team met & exceeded our expectations. We highly recommend them!