DKG & Associates

Overview:
DKG & Associates is a roofing contractor located in Albuquerque, NM. They specialize in providing roofing services aimed at addressing various roofing needs, particularly for flat roofs, showcasing a commitment to customer satisfaction.

Services Provided:
– Flat roof repairs
– Roofing estimates
– General roofing services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (505) 873-4660
Website: http://dkgroof.com/

Customer Reviews and Sentiment:
DKG & Associates has a mixed reception with a rating of 4.3 stars based on 33 reviews on Google Reviews.

Positive feedback emphasizes their effective problem-solving and quality workmanship. Customers have expressed gratitude for thorough repairs and prompt service.

Examples of positive reviews include:
“DKG was amazing… fixed it! This roof has been a nightmare for us for years.” – bj brown
“Great roofer work here.” – Derrick Smith
“Amazing management with great employees.” – Eugene Kim

Conversely, some customers have raised concerns, such as a lack of responsiveness for estimates and accusations of unprofessional behavior.

Examples of negative reviews include:
“I called for an estimate and got no response.” – Brigitte Casaus
“Racist company.” – Rich Tol

Review Summary:
Positive Sentiments: Effective repairs, grateful customers, and commendable management.
Negative Sentiments: Poor communication, unresponsiveness, and claims of improper behavior.

Additional Ratings:
BirdEye: 4.3 stars based on 33 reviews, reflecting similar customer satisfaction with reported service issues.
Better Business Bureau (BBB): The business has a profile but is not accredited; specific complaints are not detailed.
Total Lead Smart Rating: 6.7

Conclusion:
DKG & Associates stands out as a roofing contractor in Albuquerque with a solid reputation for their roofing repair work. However, potential customers should be mindful of occasional communication issues and mixed sentiments in some reviews before engaging with their services.