Overview:
The Happy Roof Company is a roofing contractor based in St. Louis, MO. They specialize in roofing services, including installations and repairs, with a focus on customer satisfaction and quality workmanship.
Services Provided:
– Roof installation
– Roof repairs
– Gutter installation
– Gutter guards
– Inspections
Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on weekends
Contact Information:
Phone: (314) 665-3001
Website: https://thehappyroof.com/
Customer Reviews and Sentiment:
The Happy Roof Company has received mixed reviews across various platforms:
Google Reviews: 4.4 stars based on 30 reviews.
Positive feedback highlights the company’s knowledgeable staff, quick responsiveness, and quality work. Customers also appreciate their thoroughness and professionalism in handling projects.
Examples of positive reviews include:
“Nick came out a day after I called… I trust his opinion…” – Bill McCadden
“Happy roof did SUCH a fantastic job on my home… I couldn’t have been happier.” – Finnick Coward
“Very knowledgeable… Highly recommend.” – Danita Smith
Conversely, some reviews express frustration with communication issues and delays in service.
Negative sentiments include:
“Every year, I’ve had to call them numerous times to replace fallen shingles…” – Johnny Hammers
“THREE TIMES we were told that our repairs would be done… every time, no one showed up.” – Maya Scarpace
“Employee photographs and makes jokes on social media during the claim process.” – Ryan Brich
Review Summary:
Positive Sentiments: Responsive staff, quality installations, professionalism, and effective communication.
Negative Sentiments: Poor communication, delays in service, and negative experiences with follow-up visits.
Additional Ratings:
BirdEye: 4.4 stars based on 30 reviews, indicating a generally positive reception with some notable concerns.
Better Business Bureau (BBB): The company has a profile and is not accredited, with a current BBB rating of NR (No Rating). There have been complaints related to service delays.
Total Lead Smart Rating: 6.8
Conclusion:
The Happy Roof Company in St. Louis, MO, demonstrates a strong track record for quality roofing services and positive customer interactions, although issues with communication and service delays have marred some experiences. Potential customers may benefit from considering both the positive reviews and the challenges faced by others when choosing this contractor.
Member Since August 2024
Listing Id 518838