Craig’s Roofing

Overview:
Craig’s Roofing is a roofing contractor located in Farmington, MO. They offer various roofing services including the installation and repair of different types of roofs. The company emphasizes professionalism and efficiency in their work, although reviews indicate a mix of experiences among customers.

Services Provided:
– Roof installation
– Roof repair
– Shingle removal
– Flat roofing

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (573) 915-5263
Website: https://craigsroofingcompany.com/

Customer Reviews and Sentiment:
Craig’s Roofing has received mixed reviews across various platforms:

Google Reviews: 3.3 stars based on 14 reviews.

Positive feedback highlights the efficiency, respectfulness, and thorough cleanup after roofing projects. Customers have praised the fair quotes and quality of work, particularly noting the positive communication experience.

Examples of positive reviews include:
“Craig and his team were absolutely fantastic… Highly recommended!” – Mark Clemons
“Excellent job replacing our flat rubber roof. Great communication from start to finish.” – Silverfox 1
“I own the company, this is my 30th consecutive year roofing and I install each roof, when I am done you would not have been able to buy a better job.” – Craig Huffman

However, several complaints mention poor customer service, including unreturned calls and missed appointments, leading to significant dissatisfaction among customers.

Negative feedback examples include:
“Called, made an appointment… never showed up… Very poor customer service.” – Joel Boyer
“Left message, never contacted me back.” – Richard Hise
“The response was great… Eight months have passed so I guess they aren’t coming.” – Art Bjerga

Review Summary:
Positive Sentiments: Efficient service, professional conduct, fair quotes, quality workmanship, good communication.
Negative Sentiments: Poor customer service, unreturned calls, missed appointments, and rudeness.

Additional Ratings:
BirdEye: 3.3 stars based on 14 reviews, reflecting a similar trend of customer satisfaction with significant issues noted.
Better Business Bureau (BBB): The business has no accreditation and has a rating of NR (No Rating). There are multiple complaints regarding poor customer service and unfulfilled commitments.
Total Lead Smart Rating: 4.5

Conclusion:
Craig’s Roofing in Farmington, MO, offers a range of roofing services characterized by a mix of customer experiences. While some customers commend the quality and efficiency of their work, others report significant issues with communication and customer service. Potential clients should consider both the positive and negative feedback before making a decision.