Overview:
Turnkey Builders LLC is a roofing contractor located in Kalamazoo, MI. The company offers a variety of roofing services, though their reputation has suffered due to numerous negative customer experiences.
Services Provided:
– Roof installation
– Roof repair
– Gutter installation
– Deck repair
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (269) 547-0043
Customer Reviews and Sentiment:
Turnkey Builders LLC has received mixed reviews, with an overall rating of 3.8 stars based on 48 reviews.
Positive feedback highlights the professionalism and promptness of certain team members, as well as the quality of work on specific projects.
Examples of positive reviews include:
“My wife and I hired Turnkey to do a complex deck repair… highly skilled.” – Don
“Very professional team… got my old roof removed and new roof installed in half the time.” – Missy Bryant
However, sentiment is predominantly negative, with multiple customers expressing frustration over communication issues, project delays, and unsatisfactory workmanship.
Examples of negative reviews include:
“They took a deposit… haven’t done the work and have ceased contact with me.” – Angela Burd
“Certainly not artisan craftsman… Dylan also took a down payment from my neighbor and never showed.” – Jonathan Langford
Review Summary:
Positive Sentiments: Professionalism, prompt service, competitive pricing, quality work on specific projects
Negative Sentiments: Poor communication, project delays, unsatisfactory workmanship, unresolved complaints with the Better Business Bureau (BBB) leading to an “F” rating.
Additional Ratings:
Better Business Bureau (BBB): The business has received an “F” rating due to multiple complaints and lack of resolution.
Total Lead Smart Rating: 3.2
Conclusion:
Turnkey Builders LLC appears to have significant challenges in customer satisfaction, particularly regarding communication and project execution. While some customers report positive experiences, the majority of reviews highlight serious issues that potential clients should seriously consider before engaging their services.
Member Since August 2024
Listing Id 490844