Perfectly SQ Exteriors

Bonnie McKenzie

2 weeks ago

We love our new deck! Damon and his team Jesus, Jesse and Ben did a fantastic job taking out a deck that should have gone years ago and doing a new build with an addition in a whole new concept. We loved having them. They were hard working, willing to make and changes we discussed along the way and genuinely fun to be around. We are so proud to show off to everyone. Chris was a huge help with design ideas in getting us started and set up. Thanks for the great work!

Heather Ann

3 weeks ago

Happy with new roof

Mary-Kathryn Hassett

a month ago

Perfectly Squared did our front porch deck in July 2023. After prepping it to stain this spring, we have really noticed the shoddy work. The railings are warping less than 1 year out, so many gaps and rough edges that don’t line up, support poles that have already split completely through, metal staples sticking out of the balusters that we had to pry out with pliers. For the high price they charge, it’s truly terrible quality. I would not recommend them in the slightest and will not be using them for future projects.

Joseph

a month ago

Well, I can’t give a review of the work they did, because they didn’t do any! They have had my money for 3 months and have not given me a start date. They don’t answer the phone and the voicemail is full, they do not answer e-mails or return calls when they say. I think it’s time for a refund and move on.

Patrick Duncan

3 months ago

The best roofing experience I’ve ever had (and I’ve had several). The crew was on time, incredibly clean, and professional. Would recommend Perfectly Square to everyone. Six stars out of five.

Brie B

3 months ago

If you value having people you can trust to do what they say they’re going to do when they say they are going to do it, this is not the company to do business with. Work was soffits/fascia/gutters. At quote they were scheduling jobs 2 weeks out but once my job started it would be just a couple days between the soffits/fascia and gutters. I was also told they would communicate schedule and leave my yard in the same condition they found it. Main Issues: My yard was left with debris including nails, metal scraps, fast food wrappers, building materials etc despite being assured the crew would clean up. A job that was supposed to take ~3 weeks from contract took like 8 weeks. Constantly needing to follow up, not being told correct information, and having them no show a lot was just annoying and wasted a lot of my time. I no longer have faith in the quality of workmanship because just months after the install it is coming down. Sure, there is weather in Michigan and freak wind gusts do happen- but considering the scheduling and communication issues, it just seems more likely that something was missed or rushed. Grab a snack if you’re still interested, I’d like to share the detailed timeline of my journey so far: 8/4/23: Contract Signed 8/10/23: No contact about scheduling so I contact.. 8/14/23: Follow up to my first message (unanswered), told it’s a WIP. 8/18/23: Advised soffit and fascia will take place 8/21. 8/21/23-8/22/23: Work takes place, looks generally good but there are some areas that looked ill-fitting around corners. My yard was left a mess- Nails, old gutters, scraps, wrappers, etc. I am told they will clean up tomorrow. 8/24/23: They didn’t come so I message and am told tomorrow again. I send pics of the soffit/fascia areas I’m concerned about. 8/26/24: I thank them for cleaning up what they did- there are still construction materials in my yard but I assume they’ll be used soon (spoiler alert- they were not). 8/30/24: I still don’t have communication about gutter schedule, so I message. 9/5/24: No response so I follow up again. I am told they are following up with gutter guys. 9/7/24: I follow up again, am told fascia crew will be out tomorrow, gutters on 9/12. 9/11/24: Nobody from the fascia team showed up the previous week that I could tell so I follow up again. They claim they were there, and later it turns out they worked on areas that were not even the pictures I had sent and tell me that it’s because my house is older that the corners are all bent. 9/12/24: Gutter installers do not come. I reach out and am told they thought the 12th was Wednesday instead of Tuesday. They say they’ll come tomorrow. 9/13/24: Gutter installers do not come. I reach out again and there was another miscommunication and I was never even on the schedule. 9/14/23: Best new slot is 9/21. I am unhappy, as this is dragging on unreasonably compared to how the process was advertised. 9/18/24: I’m advised gutters will be bumped up to 9/19. 9/26/24: Construction materials are still in my yard and they left a tool. Also the downspout away from the bottom of the house wasn’t directed as we’d talked about during the quote. So I reachout again. 9/28/24: The downspout Is corrected, mess cleared, and we pay up. Oh, you think this saga is done? Nope. February 28th 2024. Fascia are pulling loose and pieces of soffit are falling. Quote is less than insurance deductible- surely we won’t have a scheduling nightmare, I’m told they’ll be able to do it the next week. 3/1/24: Contract signed 3/6/24: I reach out about scheduling 3/7/24: Supposed to come today. Nobody comes, I reach out. The crew didn’t have a ladder to reach and will come tomorrow. 3/8/23: They come again and try to set up on the wrong side of the house. Apparently still somehow don’t have correct ladder. I’m told tomorrow pm. 3/9/24: No one shows. So, I guess I hope they do the right thing and finish this job promptly and do it well so that we can go our separate ways. Wish me luck, consider if this is the experience you want.

Douglas Earl

3 months ago

More than just a roofing, siding and gutter job, it was a renovation of a 35 year old cedar sided home. The goal was minimum maintenance without turning it into a plastic wrapped clone. They succeeded in keeping the character of the home while repairing sheeting and minor framing issues and seamlessly blending the new with the few original features we wanted to keep. We purposely avoided one-horse independent contractors who are often skilled at their craft, but not their business. Perfectly SQ provided a reasonable estimate quickly, kept in constant contact from beginning to end with reasonable payment terms and no gotchas in the fine print. Roofing was a one day tear off and replace, including replacement of a couple of skylights, with roofing, siding and gutters together a mere twelve days. And yes, unlike your kids, they clean up after themselves! I highly recommend Perfectly SQ, they are on my speed dial for any future projects.

nancy doorn

4 months ago

I originally posted a low review but got talked into changing it as it effected their bonus well I now can say I agree with others who stated communication was horrible but the quality of work is not something to brag about

Carrie and Kelly Williams

8 months ago

Poor communication. Fortunately the guys who did the work did a good job.

Chad Bitson

8 months ago

Alright, I owe you an apology, I’m sorry I thought the roof was leaking, it turns out that the 3 spots that were “leaking” were spots on the roof that weren’t leveled so they allowed water to pool. I don’t know if this is something usually accounted for on a $8,040 new roof, or if they’re only responsible for slapping a layer over it. But regardless, I was wrong, there is no leak. Because the water is allowed to pool and it cools to a low temp in that single spot, and because of the major decrease of temp in a single location any moisture is condensating on the underbelly of the roof (above my drop ceiling). It appears as a small leak because over about 5 rain storms it has “leaked” every storm, but my theory is that the cool rain pooling in those spots is the only time the temperature variation is extreme enough to cause condensation. Another reason I think this might be the case is because apon farther inspection I can see the underbelly is wet in a large circle instead of a single access point. I apologize for being incorrect on the concern and I’m not sure if Perfectly SQ takes and responsibility on the roof being level, but either way the stars won’t go above 3 because the customer service was worse than Comcast. No one answers the office phone, they don’t reply to voicemails (unless you want to buy something) and they literally sent 4 people to see the leak and only one stepped into the hose and even though he did, he didn’t do anything besides stair at me and keep saying “so you think that’s where it’s leaking?” Multiple times….if he actually inspected it maybe he could use his experience to determine what’s best for the situation… instead, he came in, nodded his head, went back out to his 3 coworkers and stood out in the road for about 20min talking it over with his boss… Which by the way, they appeared with not scheduling or fair warning, I gave them one star and they send 4 guys to my door…what professional company does that? (None) TLDR: roof doesn’t leak, isn’t level and causes pooling, customer service is unprofessional and unresponsive unless you want to buy something. Wouldn’t go here again.-CB